In-store Client Developer & Deputy Store Manager

OTB Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading group in luxury retail is seeking an In Store Client Developer and Deputy Store Manager for its outlet at Bicester Village. This role involves leading a team to deliver exceptional client experiences, achieving sales targets, and managing operations efficiently. The ideal candidate will have substantial experience in luxury retail, with a strong focus on customer service and team development.

Qualifications

• Minimum of 5 years experience in fashion/luxury retail.
• Deep knowledge of women's products, including RTW, shoes, and accessories.
• Experience in team training, empowerment, and motivation.

Responsibilities

• Lead a team to create memorable, handcrafted client experiences.
• Achieve commercial targets through effective team organization.
• Drive the omni-channel experience, utilizing digital tools.

Skills

Customer focus

Attention to detail

Communication

Team leadership

Luxury product knowledge

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for someone who is ready to make a difference, in an intercultural environment filled with love and passion, talents, and out-of-the-box thinkers.

Marni is seeking an In Store Client Developer and Deputy Store Manager for its Outlet in Bicester Village.

YOU

• Act as a role model, leading by example in all circumstances
• Take ownership to ensure an exceptional client experience for all visitors, and foster a culture of growth and support
• Communicate effectively with colleagues and clients, showing personal care and empathy
• Be responsible, courageous, resilient, and authentic in your approach
• Prioritize the client and their experience, with in-depth knowledge of luxury clients' desires, needs, and expectations
• Master storytelling and engaging questioning techniques
• Think innovatively to enhance and generate new value and magic for clients

KEY RESPONSIBILITIES

• Lead a team to create memorable, handcrafted client experiences that meet individual and team objectives
• Achieve commercial targets through effective team organization and product management
• Enhance sales performance via product knowledge, sales analysis, stock rotation, and visual merchandising supervision
• Coach and give feedback to ensure high standards of customer experience
• Drive the omni-channel experience, utilizing digital tools alongside face-to-face interactions
• Empower, develop, motivate, and collaborate with the team to deliver exceptional customer service
• Build and maintain a client database to foster engagement and increase traffic
• Support the Store Manager in executing store strategy to maximize sales, understanding client needs for a tailored experience
• Contribute to business plans to boost sales across categories and client segments
• Lead by example on the sales floor, providing excellent service and developing loyal client relationships via CRM
• Ensure operational efficiency in clientelling, display, merchandise presentation, cleanliness, and grooming, resolving issues proactively
• Foster positive relationships among team members, encouraging a passionate and forward-thinking mindset
• Supervise stockroom management, ensuring stock levels align with sales potential, and communicate adjustments to the Store Manager
• Optimize stock handling and ensure product care in collaboration with the team
• Assist the Store Manager with activities related to annual closure, inventory, and fiscal audits

KEY REQUIREMENTS

• Minimum of 5 years experience in fashion/luxury retail
• Deep knowledge of women's products, including RTW, shoes, and accessories
• Experience in team training, empowerment, and motivation
• Results-driven, customer-focused attitude
• Excellent communication skills (verbal, written, digital)
• Strong attention to detail
• Availability to work weekends, public holidays, and outside regular hours

#MRN

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