In Store Cleaning Manager

PDA Search & Selection; Hemel Hempstead; On-site; GBP 27,000 - 31,000; Full time

Job summary

PDA Search & Selection is assisting a national Facilities Management client to recruit an In Store Cleaning Manager for a Gloucester Quays supermarket. The role heads a team of up to 30 cleaners, ensuring high standards of hygiene and service delivery within a fast-paced distribution retail setting.

You will liaise with the on-site client, manage budgets and KPIs, and drive continuous improvement across cleaning operations while adhering to Health & Safety guidelines. Immediate start available.

Qualifications

• FM experience across Soft Services, ideally retail environment.
• Excellent written and verbal communication skills.
• Previous experience of managing a team.
• Proficient using IT / Microsoft programmes (Outlook & Excel).
• Sound knowledge of Health and Safety and COSHH legislation.
• Know-how of Data Protection Act and confidentiality.
• Commitment to equal opportunities.

Responsibilities

• Demonstrate company values and lead by example while on-site.
• Act as the interface between on-site client and contracted service providers daily.
• Monitor and report on service level agreements and KPIs, internal and external.
• Track finances to ensure services stay within budgets and service levels.
• Lead continuous improvement initiatives to optimise performance and engagement.
• Oversee audits and compliance plans to maintain safety standards and regulatory status.
• Maintain customer relationships and deliver on client expectations within specifications.
• Manage staff performance in conjunction with HR, including development or corrective actions.

Skills

Communication skills

Team management

IT proficiency

Health & Safety COSHH

Data protection

Confidentiality

Equal opportunities

Tools

Outlook

Excel

Job description

Position: In Store Cleaning Manager | Onsite | Retail Supermarket

Location: Gloucester Quays| GL2 5SA

Salary: £27,144.00 per annum (£14.50 P/H)

Hours: 36 Hours per Week | 6 days out of 7 | Saturday Off

Shift Patterns: Early morning starts 5.00am - 11.00am

Own transport would be desirable. Candidates that live within walking distance would be considered too.

Job Purpose

Our client is a national Facilities Management Company and they are actively recruiting for an In Store Cleaning Manager, working within a Supermarket Retail Store.

Responsible for driving operational performance in a high-profile Site, delivering excellent service and demonstrating continuous improvement in service delivery, process & engagement with both colleagues & clients. The Hygiene Manager will act as a single point of contact for all cleaning and Soft Services issues across the Site.

The Hygiene Manager will be looking after a team of up to 30 cleaners in a fast paced and demanding distribution environment.

Key Responsibilities:

• To demonstrate company values and lead by example at all times.
• Providing a key interface between on-site client (customer) and the contracted service providers on a day to day basis.
• Monitor and reporting of service level agreements and key performance indicators internal and external.
• Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
• Provide a continuous improvement review and development of initiatives to improve or rationalise services or process to achieve optimum performance and full customer engagement.
• Ownership and management of the departmental audits, statutory compliance plans to achieve and maintain legal status
• To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.
• Manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance

Our client is looking for Managers who have a proven track record of managing and motivating people in a demanding environment with management of staff, payroll, and rotas experience. They also need to be prepared to be hands-on and clean with the team as and when required.

Experience Requirements:

• FM experience across Soft Services, ideally retail environment.
• Excellent written and verbal communication skills
• Previous experience of managing a team
• Proficient using IT / Microsoft programmes (Outlook & Excel)
• Sound knowledge of Health and Safety and COSHH legislation To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
• To always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• To comply with the requirements of the Data Protection Act.
• To comply with the company's policies on equal opportunities.

Candidates will have a proven background in Hygiene/ Cleaning Management ideally within a fast-paced retail environment.

An immediate start is available.