In-Room Dining Waiter

Cambridge House; England; On-site; GBP 24,000 - 34,000; Full time

Job summary

Cambridge House, part of the Auberge Collection, seeks an In-Room Dining Waiter to deliver refined service and personalised experiences in-room. You will work closely with In-Room Dining, Culinary and House teams to uphold luxury standards and create memorable guest moments.

The role requires overnight availability, superb presentation, and a proactive, guest-focused approach to service. Right to work in the United Kingdom is essential.

Qualifications

• Previous In-Room Dining experience in a luxury hospitality setting.
• Supervisory responsibility is preferred.
• Excellent organisational and communication skills.
• Ability to work overnight shifts, including weekends and public holidays.
• Right to work in the United Kingdom.

Responsibilities

• Deliver in-room dining orders to guest rooms with warmth and attention to presentation.
• Prepare trays, trolleys and dining setups to the highest standards.
• Attend to guests throughout their dining experience and respond to requests promptly.
• Demonstrate menu, ingredients and beverage knowledge and offer recommendations.
• Communicate dietary requirements and allergies to the team for accurate fulfillment.
• Maintain cleanliness, food safety, hygiene and equipment care.
• Support overnight service and coordinate with the wider team.

Skills

In-Room Dining experience

Supervisory experience

Organisational skills

Communication skills

POS systems familiarity

Overnight shifts

Tools

POS systems

Order management software

Job description

Job Description

As an In-Room Dining Waiter at Cambridge House, you will deliver refined, attentive food and beverage service, ensuring every guest request is handled with care. From preparing and arranging in-room dining experiences to delivering orders and attending to guests throughout their meal, you will uphold the highest standards of service and presentation. Working closely with our In-Room Dining, Culinary and wider House teams, you will play an integral role in delivering a seamless, personalised experience that reflects the character and standards of Cambridge House.

Key Responsibilities:

• Play an integral role in establishing the service culture of Cambridge House from its opening, delivering exceptional, personalised experiences that reflect the elegance and individuality of the property.

• Prepare trays, trolleys and in-room dining settings to the highest standards, taking pride in the small details that make each experience special.

• Deliver food and beverage orders to guest rooms with warmth and impeccable attention to presentation.

• Help create memorable first impressions and lasting guest relationships through intuitive and thoughtful service.

• Demonstrate a thorough knowledge of our menus, ingredients and beverages, confidently answering questions and offering recommendations tailored to individual preferences.

• Communicate guest requests, dietary requirements and allergies accurately, working with the wider Cambridge House team to ensure every order is delivered with care.

• Attend to guests throughout their dining experience, responding promptly and thoughtfully to additional requests while respecting their privacy and comfort.

• Maintain impeccable standards of cleanliness, food safety, hygiene and equipment care, while supporting the smooth running of the wider in-room dining operation.

Qualifications

• Previous experience in In-Room Dining in a luxury hospitality environment, ideally with supervisory responsibility.

• The ability to support and motivate team members, leading by example and maintaining high standards during overnight service.

• Excellent organisational and communication skills, with the ability to remain composed and resourceful when priorities change.

• A sound understanding of food safety, hygiene, allergen management and responsible food handling.

• Confidence with POS systems, order management and service procedures, with a keen eye for accuracy.

• A proactive, hands-on approach and a willingness to work overnight shifts, including weekends and public holidays.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.