In Room Dining Manager

The Berkeley; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel situated in Greater London is looking for a dedicated individual to manage room service operations. You'll be responsible for ensuring operational efficiency, maintaining high standards of cleanliness, and managing guest requests. This position offers a dynamic environment to grow your career while delivering exceptional service. Join a supportive team that values your contributions and encourages professional development.

Benefits

Excellent salary package

Family friendly company policies

Holiday allowance increase

Pension scheme

Cycle to work scheme

Qualifications

• Must demonstrate a strong dedication to guest service and personal hygiene.
• Experience in hospitality operations preferred but not mandatory.

Responsibilities

• Ensure the smooth running of daily room service operations.
• Maintain cleanliness and standards of room service equipment.
• Handle guest complaints professionally.

Skills

Attention to detail

Effective communication

Team collaboration

Job description

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Be part of a hotel with rich history & heritage.

At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Who strives here?

Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

The Berkeley Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.??We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

• To be responsible for the smooth and effective running of the day-to-day operation of the Room Service Department, thereby ensuring that established Maybourne, Forbes and LQA standards of performance are maintained by the entire team and that satisfaction of the guests is achieved.
• To be fully conversant with all menus served via Room Service.
• To foster a culture of continuous innovation and drive results through a continuous evolution of product and service.
• To create superior content for marketing communication channels.
• To be fully aware of the Food and Beverage outlets and offering throughout the hotel.
• To ensure that guests' profiles are maintained, adding relevant information for future stays.
• To establish a system and checking procedure that ensures that all special requests are in the room prior to arrival with all of the required amenities.
• To oversee any allocation changes to ensure that rooms are checked and ready on arrival of guests.
• To ensure of the preparation of the appropriate mise en place at all times to enable the In-Room Dining Department to operate smoothly.
• To ensure the cleanliness of the basement pantry and floor pantries is kept to a high standard.
• To ensure that the cleanliness of the Room Service equipment including trolleys, hot boxes, floor spaces, surfaces and all mise en place are kept in line with the required The Berkeley standards.
• To be familiar of the layout of all Mini Bar of all guests' rooms; tidy at all times and that stock is rotated accordingly and date checked.
• To handle guest complaints, of both a positive and negative nature, appropriately and professionally, and to record them in the Handover book.
• To work closely with colleagues in other departments especially Back of House, Housekeeping and Front Desk to fulfil guest requirements.
• To ensure the department maintain a high standard of personal hygiene and appearance at all times and that items of uniform provided are cared for an in good repair.
• To assist other Food and Beverage outlets as directed by the F&B Manager.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.