In Room Dining Manager

The Chancery Rosewood; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

12 complimentary room nights across Rosewood hotels

50% F&B discount across the group

Paid day off on your birthday

Team member recognition programmes

Career development opportunities

Job summary

A luxury hotel in London is seeking an In Room Dining Manager to lead operations, ensuring precision and luxury service. The ideal candidate will have proven leadership experience in high-end hospitality, be detail-oriented, and possess strong communication skills. Responsibilities include overseeing team performance and driving innovative dining experiences. Joining this team offers the chance to be part of a highly anticipated luxury hotel opening, with benefits including global hotel stays and career development opportunities.

Qualifications

• Proven leadership experience in IRD or luxury hotel F&B.
• Detail-oriented with impeccable standards in service delivery.
• Strong communication and training skills.

Responsibilities

• Lead all aspects of in-room dining operations.
• Build, coach, and support an exceptional IRD team.
• Ensure high standards of service and operational efficiency.
• Drive innovation in personalized in-suite dining experiences.

Skills

Leadership

Attention to detail

Communication

Customer service

Problem-solving

Job description

In Room Dining Manager

Location: London, England, United Kingdom

Join to apply for the In Room Dining Manager role at The Chancery Rosewood

The Chancery Rosewood, a Rosewood Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces, providing a stage for progressive ideas, voices and expression.

Responsibilities

• Lead all aspects of in-room dining operations with a focus on precision, speed, presentation and luxury service.

• Build, coach and support an IRD team capable of delivering exceptional service 24/7 — from breakfast trays and wellness menus to celebratory in-suite dining and bespoke guest requests.

• Ensure all service rituals, mise-en-place, tray/set-up standards, and delivery protocols reflect the refined elegance of The Chancery Rosewood.

• Partner closely with Culinary and F&B leadership to ensure menu engineering, item availability, and seamless communication.

• Uphold guest privacy, discretion, and intuitive service — anticipating needs, managing preferences, and elevating every touchpoint.

• Oversee scheduling, cost controls, ordering and inventory, ensuring efficient and commercially mindful operations.

• Drive innovation by creating personalized amenities, celebratory set-ups, and unique in-suite dining experiences aligned to Rosewood’s “Relationship Hospitality.”

• Ensure consistent communication with Front Office, Housekeeping, and Butler/Guest Services for flawless service coordination.

About You

• Have proven leadership experience in IRD, luxury hotel F&B, butler service or a similarly refined environment.

• Understand the standards, pace, and privacy required for exceptional private dining.

• Are detail-oriented with impeccable standards in presentation and service delivery.

• Are calm, proactive, and solutions-focused, particularly under time pressure.

• Demonstrate strong communication and training skills, instilling confidence and excellence within your team.

• Lead with a warm, discreet presence — never intrusive, always intuitive.

Benefits & Culture

• 12 complimentary room nights across Rosewood hotels globally

• 50% F&B discount across the group

• A paid day off on your birthday

• Team member recognition and reward programmes

• Career development pathways across Rosewood Hotel Group

• The opportunity to be part of London’s most anticipated luxury hotel opening

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Hospitality