Guest-Driven Waiter — Elevate Dining Experience (Flexible Benefits)

Rosewood Hotel Group; United Kingdom; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Complimentary room nights

F&B discounts

Flexible benefits app

Volunteer day

Parental leave

Birthday leave

Life insurance

Sick pay

Job summary

The Chancery Rosewood in Mayfair, part of Rosewood Hotel Group, redefines luxury with 144 suites and dynamic dining spaces. We are seeking a Waiter—the face our guests remember, delivering moments of genuine connection with every interaction.

In this role you will embody Relationship Hospitality: reading the room, anticipating needs, guiding guests through menus, and collaborating with kitchen and floor teams to uphold the height of service.

Responsibilities

• Deliver food and beverage service to the highest standard, ensuring accuracy, presentation, and timing meet our guests' expectations without compromise.
• Engage warmly and knowledgeably with guests, offering thoughtful menu guidance and upselling in a way that genuinely enriches their dining experience.
• Collaborate closely with kitchen and floor teams to ensure seamless service flow, communicating clearly and proactively throughout each service.
• Anticipate guest needs throughout the meal — from dietary requirements to pacing preferences — adapting service to ensure every guest feels individually cared for.
• Maintain impeccable standards of cleanliness, mise en place, and table presentation, upholding the environment of excellence our guests expect.
• Handle guest concerns swiftly and professionally, escalating where necessary and always ensuring a positive resolution.

Job description

The Chancery Rosewood in Mayfair, part of Rosewood Hotel Group, redefines luxury with 144 suites and dynamic dining spaces. We are seeking a Waiter—the face our guests remember, delivering moments of genuine connection with every interaction.

In this role you will embody Relationship Hospitality: reading the room, anticipating needs, guiding guests through menus, and collaborating with kitchen and floor teams to uphold the height of service.