In House Loss Prevention Supervisor

Frasers Group; Rushden; On-site; GBP 29,000; Full time

Job summary

An established retail department store group is seeking a Loss Prevention Supervisor to join their dynamic team in Rushden. This full-time role involves creating a welcoming and secure shopping environment while minimizing stock loss. The ideal candidate will possess strong customer service skills, a self-motivated attitude, and the ability to communicate effectively with team members and customers. With a focus on teamwork and safety, this position offers a unique opportunity to contribute to the store's success and enhance the customer experience. Join a company with a rich heritage and exciting future, where your efforts will make a real difference.

Benefits

Monthly Bonuses

Commission Bonuses

Long Service Awards

Development Courses

28 Days Holiday

40% Instore Uniform Discount

Discounted Gym Membership

Ride to Work Scheme

20% Discount Across All Brands

Qualifications

• Experience in retail and a passion for customer service.
• Ability to work as part of a team and communicate effectively.

Responsibilities

• Ensure a safe and secure shopping environment.
• Assist in minimizing stock loss through vigilance and communication.

Skills

Customer Service

Retail Experience

Conflict De-escalation

Communication Skills

Team Collaboration

Job description

Basic Salary £28,256 Per Annum plus bonus

House of Fraser is a retail department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.

We are now looking for an In House Loss Prevention Supervisor to join our team in Rushden Lakes.

Job Description

Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group.

We would like you to bring your skill and passion for retail to constantly evolve how we deliver for our customers.

Working with the team, you will effectively help create a welcoming, safe, and secure shopping and working environment, providing a presence to protect and to minimize stock loss in store.

As part of the store leadership team, you will be required to be the first point of contact for customers and visitors, greeting, guiding, and advising them while remaining vigilant and aware of any potential risks to the store.

You are required to assist the store management in making the store a safe and secure place to work and shop. By working closely with the team, you will be identifying and communicating risks, completing safety and security checks, reporting information, and acting also as a deterrent on the shop floor.

You will ensure Company policies and standards around the front of the store are adhered to at all times, signing visitors into the building, as well as keeping product full and merchandised.

This is a full-time, permanent role, 45h per week working 5 days out of 7. The shift pattern will change week on week and will include a mixture of daytime, evening, and weekend work. We are looking for full flexibility across the working week.

Qualifications

About you:

• Experience working in a retail environment
• Committed to working as part of the store team
• Enjoys a people-facing role, providing friendly and engaging customer service
• Self-motivated and always ready to use your initiative
• A confident communicator who can build great relationships with store teams, visitors, and customers
• Assertive personality and able to de-escalate conflict if required

Please note that we do not require an SIA licence for this role. Whilst a background in security is beneficial, we welcome applications from retail or hospitality managers who are passionate about customer service and minimising loss.

Additional Information

The Rewards:

• Basic Salary £28,256 per annum
  • Monthly Quarterly and Biannual Bonuses
  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 40% Instore Uniform Discount
  • Discounted Gym membership
  • Ride to work scheme
  • Group Wide 20% Discount across all Frasers Group brands

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Retail