Improvement Support Officer

Norwich City Council; Norwich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic team at Norwich City Council as an Improvement Support Officer, where you'll drive digital transformation and enhance service delivery. Opportunities include leading improvement initiatives and collaborating on data-driven strategies. Enjoy a supportive environment with competitive benefits, including a generous leave policy and pension scheme.

Benefits

Local Government Pension Scheme (LGPS)

26 days paid holiday entitlement

Additional leave over Christmas

Occupational health support

Qualifications

• Experience in process improvement or digital transformation is required.
• Ability to manage multiple priorities and drive progress.

Responsibilities

• Support improvement initiatives across various departments.
• Assist in project planning, tracking and performance monitoring.
• Provide data-driven insights to support strategic decision-making.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Proactivity

Job description

Are you passionate about driving digital transformation and continuous improvement? We are seeking two skilled Improvement Support Officers to join our Digital Business Team!

As part of our team you’ll help shape the future of Norwich by streamlining processes and delivering digital solutions that support our customer and digital strategy.

Job Description

What You’ll Do:

• Support improvement initiatives across various departments
• Assist in project planning, tracking and performance monitoring
• Collaborate with cross-functional teams to identify and implement enhancements
• Provide data-driven insights to support strategic decision-making
• Contribute to the implementation of sustainable digital solutions
  
  

What We’re Looking For

• Strong analytical and problem-solving skills
• Experience in process improvement or digital transformation
• Excellent communication and collaboration skills
• A proactive mindset with a passion for innovation
• Ability to manage multiple priorities and drive progress
  
  

Why Join Us?

• Be part of a forward-thinking team driving digital excellence
• Work in a collaborative and supportive environment
• Hybrid/flexible working
• Make a real impact on how we deliver services to our customers
  
  

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support