Improvement Support Officer

North West Ambulance Service Nhs Trust; Bolton; On-site; GBP 31,000 - 37,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking an enthusiastic Improvement Support Officer to help deliver our improvement strategy across the Trust. You will coordinate support for improvement programmes, plan and evaluate initiatives, and turn data into clear reports for decision making.

Working with Improvement Managers, you will engage stakeholders, coach teams, maintain project documentation, and communicate progress through briefings and communications across multiple audiences and

Job description

Are you passionate about improving care and outcomes for patients, families and staff? Do you enjoy bringing people together, communicating clearly and supporting practical improvement work? If so, we would love to hear from you.

At North West Ambulance Service, our purpose is to help people when they need us most by delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated Improvement Support Officer to help deliver this vision.

This role will provide coordinated operational support to the Trust's improvement strategy and priorities, helping to plan, deliver and evaluate improvement programmes, events and initiatives across the North West., Working closely with Improvement Managers, Improvement Advisors and service teams, you will act as a key coordination point for improvement activity. You will support stakeholder engagement, coaching and teaching; maintain programme documentation, actions, risks and progress updates; and turn improvement information into clear reports, briefings and communications for a range of audiences and media platforms.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.