Imports Agent

Cencora, Inc.; London Borough of Hounslow; Remote; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Shift Allowance

Broker Allowance

Private health cover

Cycle to work scheme

Car leasing scheme

Loyalty allowance

Job summary

Cencora invites applications for an Imports Agent in Feltham, UK, supporting World Courier operations. The role covers end-to-end import activities, from enquiry to clearance, ensuring compliant and timely handling.

The successful candidate will liaise with clients, service providers, and authorities, adapt to changing regulations, and uphold accuracy and customer service standards. Training and development opportunities are available within a global logistics environment.

Qualifications

• Prior experience in logistics, ideally air/road freight.
• Proficient with TMS systems and IT tools.
• Knowledge of customs procedures and import licensing.

Responsibilities

• Ensure SOP compliance for inbound/outbound shipments.
• Verify documentation against packing lists and regulator requirements.
• Use CTM-STAR for inbound, outbound, returns, and relocations.

Skills

Logistics experience

TMS systems

Interpersonal skills

Initiative

IT skills

Customs knowledge

Import licensing

Communication skills

Team player

Tools

CTM-STAR

Job description

## Imports AgentApply: Feltham, United Kingdom: Full time: Posted Yesterday: R2616242Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.The Imports Agent is responsible for supporting all aspects of daily import operations, from initial enquiry through to shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner. For the Senior role you would require a strong understanding of World Courier’s SOPs, written guidance, customs clearance processes, CDS, and customs declarations for both air and road freight. The successful candidate will have strong decision-making and communication skills, the ability to work independently and as part of a team, and experience liaising with clients, service providers, regulatory bodies, other World Courier offices, internal departments, Border Force, Port Health, and local customs authorities. A flexible and adaptable approach is essential due to the changing nature of customs regulations, alongside a commitment to maintaining high standards of accuracy, compliance, and customer service.This role will be based on a working pattern of 8.5 hours per day on a 40 hour working week, between Monday to Sunday, 6 am – midnight. There will be some flexibility on the days of work and core times worked. This can be discussed further at interview.**Responsibilities will include:*** Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials.* Compare the material received with the documentation forwarded in order to certify concordance or disagreement.* Prepare box contents according to what ́s described on WC Packing List.* Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes.* Carry out re-labelling, stock, balance and relocations processes developed at the Facility..We would value the following attributes:* Previous experience in logistics (ideally in a similar role within air / road freight).* TMS systems experience* Excellent interpersonal relationships.* Able to take own initiative* Strong IT skills* Keen to develop and progress* Flexible* Good communication skills* Knowledge of customs* Experience in import licensing.We will also consider candidates who have who have an interest in import operations, have worked in freight and would like to develop their career in this field.We offer a competitive salary and benefits package; including a Shift Allowance and a Broker Allowance, Private health cover, cycle to work scheme, car leasing scheme, and a loyalty allowance.