Implementation Specialist

Mayden House Pty Ltd; Bath; Ibrido; GBP 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Life assurance

Private health insurance

Pension 6%

Training budget

Onsite gym

EV charging

Hybrid working

Descrizione del lavoro

Mayden, a Bath-based health tech company, is seeking an Implementation Specialist to drive end-to-end delivery, onboarding, and ongoing value for customers. You will work across the Professional Services team to configure systems, resolve blockers and ensure successful go-lives.

Key strengths include health-tech onboarding experience, autonomous problem solving, and strong communication. The role supports hybrid working from Bath offices with a focus on client success and continuous improvement.

Competenze

• Health & Care Tech Experience in customer-facing onboarding software.
• Autonomous self-starter delivering outcomes for customers.
• Collaborative work across Professional Services and other teams.
• Outstanding communication, translating technical concepts clearly.
• Structured management of project lifecycles, risks and milestones.

Mansioni

• Lead planning, scoping, configuration and deployment to tailor solutions for customers.
• Be primary onboarding contact, troubleshoot configurations and remove roadblocks.
• Partner with Sales and Account Management to align solutions with commercial goals.
• Create clear handover docs and deliver tailored onboarding post go-live.
• Channel customer feedback to Product teams to improve deployments.

Conoscenze

Health tech experience

Autonomous problem-solver

Collaborative

Excellent communicator

Structured & organized

Descrizione del lavoro

About The Role

Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.

We love that the work we do makes a difference in healthcare, changing what's possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.

We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.

About the role

As an Implementation Specialist, you’ll bridge technology, project delivery, and commercial success to ensure our customers get maximum value from our platforms:

• Drive End-to-End Delivery: Lead planning, scoping, system configuration, and deployment to deliver solutions tailored to each customer’s unique operational needs.


• Own Technical & Problem-Solving: Serve as the primary point of contact during onboarding, working with the customer to implement their systems, troubleshoot configurations and remove roadblocks to successful go-live.


• Bridge Delivery and Growth: Partner with Sales and Account Management to ensure delivered solutions align commercial goals and commitments, manage project scope and spot technical opportunities for added value.


• Ensure Seamless Onboarding: Work alongside Training and Support teams to create clear handover documentation, deliver tailored onboarding and transition clients smoothly after go-live.


• Champion Continuous Improvement: Channel customer feedback and technical insights back to our Product teams to streamline future deployments and shape new software releases.

About You

Technical Skills and Experience

• Health & Care Tech Experience: A proven track record in a customer-facing role onboarding software solutions, ideally within the health and care sector.


• Autonomous Problem-Solver: A self-starter who thrives on solving complex challenges independently, using sound judgment to deliver improved outcomes for customers.


• Collaborative & Adaptable: Comfortable working dynamically across the Professional Services team, flexing across various projects based on customer demand.


• Outstanding Communicator: Skilled at building trust with stakeholders, translating complex technical concepts simply, and collaborating across cross-functional teams.


• Structured & Organised: Adept at managing project lifecycles, risks, and milestones to keep implementations on track and within scope.

Personal Attributes

We believe that technical skills and experience are only part of your story. At Mayden, our culture is built on how we work together to solve problems.

We're looking for someone who can answer \"yes\" to the following:

• Do you take pride in your work and are you ready to bring your experience to the team?


• Are you comfortable with giving and receiving feedback and able to self manage?


• Can you proactively solve problems within a multi-disciplinary team, collaborating with both technical and non-technical colleagues?


• Do you have a track record of good self-organisation, communication, and a flexible approach to work?


• Are you willing to work in a team and collaborate even when it’s hard?

Please note:

We use AI tools internally and externally as part of our work, we support our clients to use them thoughtfully, and we know many candidates will use them too. When used well, AI can be a helpful support to, but not a replacement for, human thinking, creativity or judgement.

We strongly encourage applicants to ensure their applications authentically reflect their own experience and capability. Our recruitment decisions are always made by people. We're interested in your skills, your curiosity, and how you approach problems.

If you choose to use AI tools for formatting or assistance, please use them ethically and responsibly, make it clear how and where you have used them, and take care to review and personalize your application accordingly.

Why Apply

We offer exciting opportunities to learn new skills and an excellent package of benefits including:

• 25 days annual leave plus bank holidays, with the option to buy and sell leave


• Life assurance at 4 x annual salary


• Private health insurance


• Pension - employer contribution of 6%


• Personal training and development budget


• Onsite gym, fresh fruitand lots of extra's!


• Onsite parking with EV charging points


• Hybrid working

Location and Flexibility

This is a permanent, full-time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.

Our Approach to Work: Collaboration is one of our four company values - we work best when we collaborate face to face to build relationships and maintain communication. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible 'place of work' policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.

Successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden.

Eligibility: You must be eligible to live and work in the UK. Please update your application with a UK passport or your share code and date of birth.

About Us

Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.

We love that the work we do makes a difference in healthcare, changing what's possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.

We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.