Implementation Consultant

WorkPal; Belfast; On-site; GBP 23,400 - 28,600; Full time

Job summary

A technology services company is looking for an Implementation Consultant in Belfast. You will manage customer projects and provide training on the company's system. The ideal candidate will have over a year of relevant experience and strong communication skills. This in-office role offers a salary of £26,000 and requires proficiency in Microsoft Office along with the ability to work under pressure and meet deadlines.

Qualifications

• 1+ years of experience in a similar role or transferable skills.
• Maintains accuracy and composure under pressure.
• Ability to provide training at all levels.

Responsibilities

• Drive customer project initiation and management.
• Support projects and ensure customer satisfaction.
• Communicate and provide training verbally and in writing.

Skills

Project Management

Customer-facing experience

Proficient in Microsoft Office

Excellent communication skills

Attention to detail

Organised and task-focused

Self-motivated and proactive

Job description

The Implementation Consultant role is a critical part of our Team. You will be responsible for the initial setup of the customer and training on the WorkPal system.

As the Implementation Consultant you will drive to achieve customer satisfaction through initial setup and training, being an advisor and source of advice for customers and understanding customer issues and ensuring customers receive regular updates.

The Teams are based in our Belfast office. They work closely alongside each other and comprise of Sales, Implementation and Support Teams.

Are you our new Implementation Consultant?

Responsibilities

• Customer project initiation
• Project Management
• Project Support
• Quality Assurance
• 1+ years’ experience in a similar role/transferable skills
• Previous customer-facing experience
• Proficient in Microsoft Office Packages
• Excellent attention to detail, organised and task focused with a methodical approach to work
• Excellent communicator at all levels in both spoken and written formats
• Maintains accuracy and composure under pressure
• Project Management Experience
• You will have exceptional people skills. Your manner is approachable, patient and confident
• Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar
• Self-motivated and proactive with the ability to work individually as well as a team
• Thrive in a fast-paced, task focused environment with the ability to work independently to tight deadlines

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Salary: £26,000 This is an in office role.