Implementation Product Analyst

Remote; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

Remote is seeking a highly organized payroll implementation specialist to partner with enterprise customers and our implementation teams. You will map HRIS to payroll, configure cross-system integrations, and drive successful go-lives with robust UAT and documentation.

In this remote role, you will own end-to-end setup, troubleshoot live issues, and translate complex requirements into reliable platform configurations, working with engineers and product to unblock deployments.

Qualifications

• Hands-on experience configuring HRIS or payroll platforms for enterprise customers.
• Experience delivering system integrations (HRIS to payroll, payroll to GL/ERP).
• Experience configuring multi-country time off, leave policies and holidays.

Responsibilities

• Partner with project managers and onboarding consultants on live troubleshooting and demos.
• Own the build and testing of HRIS integrations, including field mapping and data error handling.
• Deliver finance integrations: map chart of accounts and GL mappings and validate journal output.

Skills

Payroll configurations

HRIS integrations

Analytical mindset

Data mapping

Documentation

UAT planning

Cross-functional collaboration

Excel/Sheets

English fluency

Tools

HRIS tools

Job description

What this job can offer you

Job Description

What this job can offer you

Partner directly with enterprise customers and Remote’s implementation teams to translate complex payroll and HR requirements into reliable platform configurations and integrations.

What You Bring

• Proactive, detail-oriented and analytical, with a strong problem-solving mindset and a real interest in getting things right for the customer.
• Hands-on experience configuring HRIS, payroll or HCM platforms for enterprise customers, ideally in an implementation or professional services setting.
• Experience delivering system integrations, both HRIS to payroll and payroll to GL/ERP. You know field mapping, sync logic, error handling, chart of accounts and cost centre mapping, and what tends to break once it is live.
• Experience configuring time off and time tracking across multiple countries: leave policies, accrual and carryover rules, work calendars, public holidays and statutory entitlements.
• You use AI daily: debugging integration errors, making sense of logs and data files, drafting documentation.
• Advanced Excel and Google Sheets, and comfortable with large data sets.
• Comfortable reading API documentation and working with engineers. You will not be writing production code.
• Experience raising and managing engineering tickets end to end. You write an issue up with enough detail for an engineer to act on, and chase it to resolution.
• Experience designing and running UAT, from test scripts through to resolving issues before go-live.
• You write documentation a non-technical audience can actually follow, for customers and for internal teams.
• Deep knowledge of global HR and payroll processes, and of data migration best practices.
• Writes and speaks fluent English.

Key Responsibilities

• Partner with the Project Managers and Onboarding Consultants from discovery to final sign off, working directly with customers on live troubleshooting calls, weekly working sessions, configuration walkthroughs and demos.
• Own the build and testing of HRIS integrations between Remote and the customer's existing systems, including field mapping, sync configuration, and clearing data errors before they reach payroll.
• Deliver finance integrations. Map the customer's chart of accounts and cost centre structure into Remote, configure pay element to GL account mappings, and validate journal output with their finance team.
• Configure the platform to match how the customer's business is actually structured: legal entities, org and department structures, approval workflows, permissions, pay elements and custom fields.
• Build time off and time tracking configuration, covering leave policies and variants, accrual and carryover rules, work calendars, public holidays, and how timesheet data feeds into payroll.
• Translate customer requirements into technical specifications. Flag gaps early rather than at UAT, and work up a workaround with the customer.
• Raise and manage engineering tickets end to end, keeping the customer and Project Manager updated on where things stand.
• Identify recurring integration and configuration limitations, and give Product a clear picture of what blocks implementations most often.
• Run data migration, cleansing and validation with the customer and internal teams.
• Create UAT plans and test scripts from the customer's build, and take the customer through testing to sign off.
• Write and maintain documentation for both audiences: client user guides and training materials, and internal SOPs, FAQs and configuration playbooks.
• Hand over to the BAU teams on completion and support hypercare where required.

Practicals

• Team: Global Payroll Implementation
• Location: Remote
• Start date: As soon as possible