Implementation Manager

Sedna; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Sedna in London seeks a Delivery Manager within the Customer Operations team to architect efficient enterprise-scale implementation projects that align software delivery with measurable value realization.

You will lead multi-disciplinary teams, manage risks, drive customer adoption, and support cross-functional collaboration to maximise Sedna's maritime solutions for global clients. The role reports to the Head of Delivery and offers influence over governance and customer success.

Qualifications

• SaaS implementation leadership across complex onboardings.
• Experience in similar enterprise environments.
• Background in consulting or global client organisations.

Responsibilities

• Plan, lead and manage multiple enterprise-level implementation projects.
• Drive and oversee project delivery within time, cost and quality constraints.
• Coordinate with cross-functional teams including development, QA, and customer operations.
• Support project sales activities and expand solutions during implementation.
• Foster teamwork and a high-performing, collaborative Customer Operations team.

Skills

SaaS implementation leadership

Global client experience

Consulting experience

Job description

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

As an implementation focused Delivery Manager Sedna’s suite of maritime solutions, we are seeking a SaaS experienced individual contributor to join our Customer Operations team in London.

About the Role

As Delivery Manager within our Customer Operations team, you’ll work closely with cross-functional teams and our customers to architect efficient implementation projects that go beyond technology implementation of software solutions. In this role, you will devise and lead implementation projects that align technical implementation with successful value realisation, ensuring our clients maximise the value of their Sedna investment.

Key Responsibilities

• Plan, lead and manage multiple enterprise-level implementation projects
• Drive and oversee project delivery, ensuring objectives are met within the agreed time, cost, and quality parameters
• Balance competing priorities and resources across various projects effectively
• Identify, communicate and mitigate project risks
• Coordinate with cross-functional teams across development, quality assurance, and customer operations
• Drive customer adoption and satisfaction through well-executed implementation projects
• Identify opportunities for solution expansion during project implementation
• Aid our sales resources in project sales
• Be a team player, supporting, collaborating and contributing to an inspiring working environment with the rest of the Customer Operations team, sharing your skills and experiences to raise the team’s performance and capabilities

Project Delivery & Governance

Success in this role requires a strong commitment to project excellence and a structured approach to governance. You’ll shape and implement frameworks that drive project success through every delivery phase whilst maintaining a comprehensive view to anticipate and manage risks. Your ability to facilitate clear communication between technical teams and stakeholders will be essential as you guide projects from initiation to completion. Through thoughtful oversight and documentation, you’ll maintain our high-quality standards, ultimately contributing to our client’s success.

Required Qualifications

• Solid SaaS implementation experience leading complex onboardings
• Proven experience in a similar environment
• Experience from consulting or similar roles in organisations with a global client base

The Ideal Candidate

We’re looking for a high-performing professional who embodies Sedna’s values of progressive thinking and innovation. The right candidate will demonstrate strong initiative, proven in managing and directing up to 12 simultaneous customer implementations at any time, and comprehensive experience leading more complex implementation projects, ideally for maritime clients. Your proven track record should showcase excellent project management methodologies and stakeholder management skills in global organisations. While maritime industry experience is a distinct advantage and our priority, what’s essential is your leadership qualities and ability to drive successful transformations.

Our values:

Finally, culture is important to us, so we also look for candidates who share our values:

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

Execute with focus

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

Work together, win together

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals.
• By aligning across teams and with customers, we unlock greater impact.

Why Join Sedna?

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that’s transforming the maritime industry
• Contribute to solutions that drive both profitability and sustainability in shipping

The role reports to the Head of Delivery and is an integral part of our Customer Operations team in London.

Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.