Implementation Manager

iberdrola; Blantyre; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

36 days annual leave

Pension scheme

Holiday purchase

Share Incentive Plan

Payroll giving

Technology Vouchers

Job summary

ScottishPower is hiring an Implementation Manager in Glasgow for a hybrid role. The position focuses on integrating smart technology across Field Services and partners, shaping rollout plans and driving data-driven improvements.

You'll lead governance with senior stakeholders, support programme directors, and ensure service levels. The role requires strong IT and metering knowledge, with excellent communication and reporting skills.

Qualifications

• Educated to HNC level or equivalent experience in change or metering operations.
• Strong understanding of SAP, Meterflow, CRM and Ui5.
• Extensive experience in IT solutions delivery and project management.
• Knowledge of smart metering and metering operations.
• Able to work in a changing environment with conflicting priorities.
• Excellent written and verbal communication and data presentation.
• Track record influencing senior stakeholders to improve efficiency.
• Proficient in reporting and data analysis with PowerBI and MS Office.

Responsibilities

• Support integration of new smart technology across Smart Field Services and partners.
• Shape long-term Smart rollout, maintenance and replacement programmes.
• Identify opportunities by interpreting complex data with Smart team.
• Deliver improvements focusing on process efficiency and performance.
• Lead governance meetings with senior stakeholders at MOPs.
• Support programme directors in setting installer targets.
• Engage stakeholders to ensure service levels meet requirements.
• Develop and implement a plan to track metering improvements with benefits.
• Ensure reporting and data management support new solutions.
• Detect and investigate problems across departments in metering journey.
• Deliver solutions such as BRDs and CRs for metering journey.

Skills

IT project delivery

Stakeholder leadership

Data analysis

PowerBI

Communication skills

Education

HNC or equivalent

Tools

SAP

Meterflow

CRM

Ui5

Job description

Implementation Manager

Aspect House, Glasgow (hybrid)

Salary from £55,200 + up to 15% bonus, single cover private medical & other excellent benefits

Closing date- Friday 28 th of August

Help us create a better future, quicker!

What you'll be doing

• Support the integration of new smart technology, managing the integration of new assets across Smart Field Services and across all partners
• Shape the long-term Smart rollout, maintenance and replacement programmes
• Identify opportunities for improvement within Smart and partners by interpreting complex data sets and working closely with the Smart Field Services Management Team
• Deliver y of improvement projects, focussing on process efficiency, performance enhancement and consistency, upstream with Meter Operator Parties (MOPs) and downstream with Customer Services
• Lead re gular governance meetings with senior management stakeholders at our smart meter MOPs, challenging areas of improvement opportunity and applying best practice from lessons learned with other metering partners
• Support the Smart Metering Programme Director, Smart Field Services Director and Head of Technical Services in setting targets for the installers
• Engage internal and external stakeholders to ensure service levels meet requirements
• D evelop and implement a process and systems improvement plan to define, track and quantify all metering procedural and system level improvements with agreed dates, financial, FTE and regulatory benefits
• En sure that adequate reporting and data management solutions are in place to support the delivery of new solutions
• Detect and investigate problems, defects, risks and issues across departments, impacting the Metering Journey
• Identify and deliver solutions impacting the Metering Journey e.g. Writing BRDs and the creation of CRs

What you'll bring

• Educated to HNC level or equivalent experience within a role related to the delivery of significant change, IT solution delivery or metering operations
• Good understanding of Customer Business IT systems e.g. SAP / Meterflow / CRM / Ui5
• Extensive experience in IT solutions delivery, project management or a related discipline involving the management of significant change, cross party project management, risk management or solution engineering
• Knowledge of smart metering, metering operations and industry processes related to metering covering all aspects of data management, clerical processes, fieldwork, industry interfaces and smart technology
• Comfortable with a rapidly changing environment and conflicting priorities where regular assessment of deliverables and management of dependent parties is required
• Excellent written and verbal communication skills, including delivery of presentations to senior management, preparation and presentation of complex data in an easy-to-understand format and upskilling of peers on the new delivery of new system solutions
• Ability to prioritise and deliver to agreed timescales and quality standards as specified in the systems improvement plan and meeting the needs and expectations of all internal and external parties
• Proven track record in influencing senior internal stakeholders to maximise efficiency, reduce cost and mitigate risk throughout the delivery of significant changes
• Expertise in reporting and data analysis, with proficiency across a variety of applications and platforms (e.g. PowerBI, MS Office)

Minimum Criteria

• Educated to HNC level or equivalent experience
• Extensive experience in IT solutions delivery, project management or a related discipline
• Knowledge of Smart metering, metering operations and industry processes related to metering
• Comfortable with a rapidly changing environment and conflicting priorities
• Excellent written and verbal communication skills
• Ability to prioritise and deliver to agreed timescales and quality standards
• Proven track record in influencing senior internal stakeholders

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers -