Implementation Lead

CareStack™ - Dental Practice Management; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A rapidly growing dental tech solution provider seeks an Implementation Specialist to oversee customer onboarding, ensure successful software training, and provide ongoing support. This role requires strong analytical, communication, and problem-solving skills, along with a consultative approach to enhance customer success in dental practice management.

Benefits

Growth opportunities in the UK division

Join a team that values your success

Qualifications

• Experience in healthcare or dental industry is a plus.
• Experience using software.
• Excellent problem-solving abilities.

Responsibilities

• Oversee the implementation process and ensure customer satisfaction.
• Collaborate with cross-functional teams for successful implementation.
• Adopt consultative approach to understand practice workflows.

Skills

Analytical Skills

Software Implementation

Communication skills

Customer Satisfaction

Customer Service

Problem-solving

Ability to work independently

Ability to collaborate

Education

Bachelor's degree or equivalent

Job description

Direct message the job poster from CareStack - Dental Practice Management

Talent Sniper @ CareStack | Dental Recruiting

Role Description

Responsibilities:

• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
• Collaborating with cross-functional teams to ensure successful implementation.
• Identify and communicate potential risks and roadblocks during implementation.
• Being a single point of contact for the customer till they are settled and set up for success on CareStack.
• Adopt a consultative approach to understand the current practice workflows and adapting them for CareStack.
• Influence and educate the customer towards better workflows and SOPs that would yield higher growth
• Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStack.
• Make an early assessment of the change management impact on the practice and predict possible churn scenario and highlight the ones that may need more support than usual.

Required Skills / Experience

• Analytical Skills, Software Implementation, and Communication skills
• Customer Satisfaction and Customer Service skills
• Experience in healthcare or dental industry is a plus
• Experience using software
• Excellent problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree or equivalent experience

Company Description

CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement and reporting needs of dental offices. With features for centralization, automation, and analytics, CareStack enables dental organizations to achieve scale. Since our UK launch in November 2023, we have been rapidly growing and redefining dental practice management. Join our mission-driven UK team that thrives on innovation, growth, and customer success.

Why Join Us:

• Growth opportunities in our rapidly expanding UK division.
• Join a team that values your growth and success.

Our Team:

At CareStack, transparency and trust are key. Join a tight-knit group of professionals dedicated to excellence and supporting each other's journeys.

Impact and Growth:

Your role at CareStack will be significant. Help us revolutionize the dental practice management industry with our innovative solutions. This role offers substantial growth potential as you drive the success of our UK division.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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