Implementation Engineer

PassFort; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Moody’s Analytics seeks an experienced professional for its Customer Engagement Integration Advisory Services in London. You will partner with clients to implement and integrate solutions through expert advisory services and technical guidance.

The role requires 1-3 years in a customer-facing technical role within SaaS, strong API knowledge (REST/SOAP), cloud familiarity, and excellent communication. You will conduct workshops, diagnose integration issues, and document solutions.

Qualifications

• 1-3 years in a customer-facing technical role in a SaaS environment.
• Strong understanding of REST and SOAP APIs for client integrations.
• Fluency in English; knowledge of AI concepts and tools is a plus.

Responsibilities

• Partner with clients to implement and integrate solutions via expert advisory services.
• Gather requirements with project managers and clients to recommend fit-for-purpose solutions.
• Conduct workshops, demos, and training on API capabilities and integration best practices.
• Diagnose and resolve integration issues during projects.
• Support testing activities and ensure successful deployments.
• Provide knowledge transfer to client admins and development teams.
• Maintain project records and document troubleshooting steps.
• Provide feedback to product teams and stay updated on industry trends.

Skills

Customer-facing

REST API

SOAP API

Cloud-based apps

Analytical thinking

Communication & Stakeholders

Technical training

English fluency

AI concepts & tools

Education

Undergraduate degree in Engineering, CS, IT, or related technical discipline

Job description

Skills And Competencies

• 1-3 years of experience in a customer-facing technical role, preferably within a Software as a Service environment, delivering implementation and integration solutions
• Strong understanding of application programming interfaces, including REST and SOAP standards, to support client integrations and troubleshooting
• Knowledge of cloud-based applications and services, with the ability to advise clients on integration best practices and solution design
• Excellent analytical and problem-solving skills, with the ability to assess complex business and technical requirements and recommend effective solutions
• Strong communication, presentation, and stakeholder management skills, with the ability to translate technical concepts into clear and actionable guidance
• Experience providing technical training, workshops, or knowledge transfer sessions to clients, administrators, or development teams
• Fluency in English is required; additional language capabilities are preferred
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

Education

• Undergraduate degree in Engineering, Computer Science, Information Technology, Science, or a related technical discipline

Responsibilities

Partner with clients to successfully implement and integrate solutions through expert advisory services and technical guidance.

• Collaborate with project managers, customer success managers, product consultants, and clients to gather requirements and recommend solutions that meet business needs
• Conduct workshops, demonstrations, and training sessions to educate clients on application programming interface capabilities, integration approaches, and implementation best practices
• Support clients throughout implementation projects by diagnosing and resolving integration issues and technical challenges
• Participate in integration testing and user acceptance testing activities to ensure successful solution deployment
• Provide technical guidance and knowledge transfer to client administrators and integration development teams
• Maintain accurate project information using internal systems for issue tracking, project management, time reporting, and enhancement requests
• Develop and maintain technical documentation, including integration guides, troubleshooting materials, and how-to resources to enhance the knowledge base
• Partner with product development teams to provide client feedback, support product enhancements, and stay current on industry trends, emerging technologies, and regulatory requirements

About The Team

Our Customer Engagement Integration Advisory Services team helps clients maximize the value of Moody’s solutions through successful implementations, integrations, and adoption. The team works closely with clients, product specialists, and technology teams to deliver expert guidance on complex integration projects while supporting operational excellence and client success. By joining this team, you will contribute to innovative client solutions and be part of an environment that embraces emerging technologies, including artificial intelligence, to improve outcomes, drive efficiency, and support responsible innovation.