Implementation Consultant (562BAF5)

Referment; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Referment, a capital-markets technology company, seeks an Implementation Consultant in London to own client implementations from kick-off to production. You will document workflows, coordinate cross-functional teams and ensure successful delivery of the front-to-back trading platform.

You will manage client relationships, set expectations, and maintain accurate reporting in Salesforce. The role blends hands-on implementation with client-facing relationship management in a buy-side context.

Qualifications

• A bachelor's degree or equivalent.
• Technical understanding of buy-side front-office workflows with depth in at least two asset classes.
• Hands-on knowledge of order and execution management workflows.
• Broad understanding of financial market products, electronic trading, and related regulation.
• Strong written and verbal communication and the ability to build trusted relationships.
• Comfort with Salesforce, JIRA and Confluence.

Responsibilities

• Own the project delivery lifecycle for new client implementations and statements of work.
• Lead kick-offs, document complex workflows and convert them into a statement of work and delivery plan.
• Coordinate internal teams, brokers, dealers and venues to provide access for execution destinations.
• Set up and configure UAT, provide training and ongoing support.
• Manage client relationships and expectations across stakeholder groups and act as a point of escalation for support issues.
• Keep reporting and feedback current in Salesforce and manage project lifecycle/time logging in FinancialForce.

Skills

Client relationship management

Communication

Delivery lifecycle

Education

Bachelor's degree or equivalent

Tools

Salesforce

JIRA

Confluence

Job description

Referment is working with a capital-markets technology company whose software helps banks, hedge funds and asset managers trade, manage portfolios and measure risk in real time. Its professional services team owns the delivery of new client implementations, from kick-off through to production, across its front-to-back trading platform. The team is hiring an Implementation Consultant in London.

The Role

You will own the project delivery lifecycle for new client implementations and statements of work. That means leading kick-offs, working with clients to document complex workflows and requirements, and turning them into a statement of work and delivery plan. You'll coordinate internal teams, brokers, dealers and venues so clients get access to the execution destinations they need, set up and configure user acceptance testing, and provide training and ongoing support.

Alongside delivery, you'll manage client relationships and expectations, understanding each client's structure of stakeholders across trading desks, IT, operations, compliance and the COO office, and acting as a point of escalation for support issues. You'll keep reporting and feedback current in tools such as Salesforce, and manage the project lifecycle and time logging in FinancialForce. The role combines hands-on implementation with client-facing relationship management across the buy side.

What We're Looking For

• A bachelor's degree or equivalent.
• Technical understanding of buy-side front-office workflows, with depth in at least two of fixed income, equities, listed derivatives and crypto.
• Hands-on knowledge of order and execution management workflows and functionality.
• A broad understanding of financial market products, electronic trading, and the related regulation, risk and front-office order flow requirements.
• Strong written and verbal communication, and the ability to build trusted relationships with clients and colleagues at all levels.
• Comfort with tools such as Salesforce, JIRA and Confluence.

Desirable

• A strong network of contacts in the buy-side community.
• Foreign languages.
• Experience leading more junior team members.

This could suit an implementation consultant, professional services consultant, buy-side business analyst or middle-office specialist who knows order and execution management workflows and enjoys delivering complex change directly with clients. The role is based in London and is in-office, with four days a week in the office and occasional evening or weekend work to meet client deadlines and time-zone differences.

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