Implementation Consultant

Limelight Health; Oxford; On-site; GBP 45,000 - 65,000; Full time

Job summary

System C is seeking an Implementation Consultant to join our Professional Services team in the UK. This client-facing role partners with NHS organisations to implement software that improves clinical and operational workflows.

You will lead and support implementations, run workshops, perform gap analyses, and ensure go-live success while maintaining strong stakeholder relationships and quality delivery.

Qualifications

• Experience working with NHS or healthcare organisations and understanding healthcare operations.
• Proven track record in system implementation, project delivery, or professional services.
• Able to manage diverse stakeholders in deadline-driven environments.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship-building skills.
• Organised, proactive, and able to take ownership of delivery.

Responsibilities

• Lead and support the implementation of System C solutions and integrated third-party software.
• Run product demonstrations and configuration design workshops, explaining workflows and benefits.
• Conduct gap analysis to ensure solutions support current and future processes.
• Promote best practice while maintaining client confidentiality.
• Support user acceptance testing, go-live activity, and early-life support.
• Contribute to internal testing by identifying and escalating issues.
• Assist with data migration activities and resolve configuration challenges.
• Act as a trusted contact for customers, managing and escalating issues as needed.
• Attend project boards and stakeholder meetings representing System C professionally.

Skills

NHS experience

System implementation

Stakeholder management

Training delivery

Testing support

Communication

Project delivery

Ownership & accountability

Education

PRINCE2 Practitioner

Job description

Description

At System C, we deliver technology that connects and transforms health and care. We are looking for an Implementation Consultant to join our Professional Services team and play a key role in helping NHS customers realise real, measurable benefits from our market-leading software.

This is a client-facing role where you will work closely with healthcare organisations to implement solutions that improve clinical and operational workflows. You will balance customer needs, project constraints, and quality delivery, taking ownership of your work while collaborating as part of one team.

What You Will Be Doing

• Leading and supporting the implementation of System C solutions and integrated third-party software.
• Running product demonstrations and configuration design workshops, clearly explaining workflows and benefits.
• Undertaking gap analysis to ensure solutions support current and future operational processes.
• Promoting best practice while respecting client confidentiality.
• Supporting user acceptance testing, go-live activity, and early-life support.
• Contributing to internal testing by identifying, investigating, and escalating software issues.
• Supporting data migration activities and resolving configuration-related challenges.
• Acting as a trusted point of contact for customers, including managing and escalating issues appropriately.
• Attending project boards and stakeholder meetings to represent System C professionally.

What You Will Bring

• Experience working in or with the NHS, with a strong understanding of healthcare operations.
• Proven experience in system implementation, project delivery, or professional services roles.
• Confidence working with a wide range of stakeholders in busy, deadline-driven environments.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship-building skills.
• A practical, organised approach and the confidence to take ownership.
• Willingness to travel as required.
• PRINCE2 Practitioner certification is desirable but not essential.

Why System C?

You will join a supportive, collaborative environment where integrity, ownership, and continuous improvement matter. We offer flexible benefits, ongoing professional development, and the chance to work on technology that genuinely improves health and care outcomes.