Implementation Consultant

System C; Liverpool; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible benefits

Ongoing professional development

Job summary

System C is seeking an Implementation Consultant to join their Professional Services team in Liverpool. This role is integral in assisting NHS customers with the implementation of their software solutions, ensuring clinical and operational workflows are optimized.

The ideal candidate will have experience within NHS environments, excellent communication skills, and a practical approach to project delivery. Benefits include flexible working arrangements and opportunities for professional growth.

Qualifications

• Experience in or with healthcare operations, specifically the NHS.
• Proven track record in system implementation within professional services.
• Ability to work under tight deadlines with diverse stakeholders.

Responsibilities

• Lead the implementation of System C solutions and third-party software.
• Conduct product demonstrations and configuration workshops.
• Perform gap analysis to align solutions with operational processes.
• Manage customer relationships and address issues effectively.
• Support user acceptance testing and data migration.

Skills

NHS experience

System implementation

Project delivery

Strong communication skills

Stakeholder management

Tools

PRINCE2 certification

Job description

At System C, we deliver technology that connects and transforms health and care. We are looking for an Implementation Consultant to join our Professional Services team and play a key role in helping NHS customers realise real, measurable benefits from our market‑leading software.

This is a client‑facing role where you will work closely with healthcare organisations to implement solutions that improve clinical and operational workflows. You will balance customer needs, project constraints, and quality delivery, taking ownership of your work while collaborating as part of one team.

What You Will Be Doing

• Leading and supporting the implementation of System C solutions and integrated third‑party software.
• Running product demonstrations and configuration design workshops, clearly explaining workflows and benefits.
• Undertaking gap analysis to ensure solutions support current and future operational processes.
• Promoting best practice while respecting client confidentiality.
• Supporting user acceptance testing, go‑live activity, and early‑life support.
• Contributing to internal testing by identifying, investigating, and escalating software issues.
• Supporting data migration activities and resolving configuration‑related challenges.
• Acting as a trusted point of contact for customers, including managing and escalating issues appropriately.
• Attending project boards and stakeholder meetings to represent System C professionally.

What You Will Bring

• Experience working in or with the NHS, with a strong understanding of healthcare operations.
• Proven experience in system implementation, project delivery, or professional services roles.
• Confidence working with a wide range of stakeholders in busy, deadline‑driven environments.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship‑building skills.
• A practical, organised approach and the confidence to take ownership.
• Willingness to travel as required.
• PRINCE2 Practitioner certification is desirable but not essential.

Why System C?

You will join a supportive, collaborative environment where integrity, ownership, and continuous improvement matter. We offer flexible benefits, ongoing professional development, and the chance to work on technology that genuinely improves health and care outcomes.

Apply today and be part of a team making a real impact across the NHS.