Implementation Consultant

JR United Kingdom; Guildford; On-site; GBP 25,000 - 45,000; Full time

Job summary

A leading tech company in the UK is seeking implementation engineers passionate about contact centre technology and AI to join their expanding team. This field-based role involves configuring products, providing training, and ensuring optimal client interaction as part of ConnexAI's innovative solutions for the future of customer service.

Benefits

Collaborative work environment

Opportunity for career advancement

Qualifications

• Experience in the contact centre industry as a user or technical specialist.
• Confidence and professionalism in work ethic.
• Ability to handle multiple projects concurrently.

Responsibilities

• Implementing and configuring ConnexAI products across the UK.
• Providing technical onsite training to clients.
• Assisting with project scoping and onboarding documentation.

Skills

Dialer configuration

Organisational skills

Attention to detail

Job description

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Location: Client Sites across the United Kingdom

This is a field-based role, 5 days per week.

Join the AI Revolution in Contact Centres!

Are you ready to be part of the future of contact centre technology? ConnexAI, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, offers an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence.

We are looking for implementation engineers to be the face of ConnexAI. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.

Who We're Looking For:

ConnexAI seeks driven individuals passionate about contact centre platforms and AI technology to advance their careers. Whether you're an experienced expert or a rising star in the field, if you're driven to innovate and eager to shape the future of contact centres, we want to hear from you.

Why ConnexAI?

• Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we're redefining the customer experience for businesses worldwide.
• You will develop an understanding of how businesses use ConnexAI to gain a competitive advantage in the marketplace
• You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
• Join a company experiencing rapid expansion and advancement with a history of promoting organically.
• Work with great people who will share the same passion for creating a great work environment and customer service
• Known for being one of the fastest-growing tech companies in the UK

Your responsibilities will include:

• Implementing and configuring the full suite of ConnexAI products across the UK.
• Providing technical onsite training
• Offering support guidance to clients
• Being an essential part of advisory and escalation functions
• Assisting with project scoping, client onboarding, and documentation

Are You the Right Candidate for Us?

• Professional and confident work ethic.
• Experience in the contact centre industry is highly valued as a seasoned end user, dialler manager or technical specialist.
• You will have strong dialer configuration skills.
• You can handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
• We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Services as well as Senior candidates who would like to step into the future of contact centre enablement.