Impactful Welfare Benefits Advisor (6‑Month FTC)

LLOYD'S REGISTER INTERNATIONAL; Selkirk; On-site; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Pension scheme

Job summary

Scottish Borders Housing Association is seeking an experienced Welfare Benefits Officer for a fixed-term 6-month contract to help tenants maximise income, reduce hardship and sustain their tenancies in the Scottish Borders.

Based in Selkirk with travel across the Borders, you will provide confidential advice, manage complex casework and work with partner organisations to improve customer outcomes. A driving licence and access to transport are required.

Qualifications

• Three years' experience in welfare benefits or welfare rights work.
• Experience working with the public and external agencies.
• Experience of case management and maintaining accurate records.
• Excellent communication, interpersonal and negotiation skills.
• Strong written, numeracy and IT skills including Microsoft Office.
• Ability to manage priorities and meet deadlines with minimal supervision.
• Customer-focused approach and commitment to high-quality services.
• Resilience and ability to handle sensitive and complex situations.
• Ability to work in partnership with internal and external stakeholders.
• Current driving licence and own transport.
• Desirable: knowledge of social housing tenant issues and landlord policies.

Responsibilities

• Provide accurate, confidential welfare benefits advice and guidance to tenants.
• Support tenants with benefit claims, changes in circumstances, overpayments, and appeals.
• Manage welfare benefits casework from initial assessment through to resolution.
• Collaborate with Neighbourhood Housing Officers on rent arrears to sustain tenancies.
• Build relationships with statutory, voluntary and community organisations.
• Analyse service information to identify trends and unmet need.
• Maintain accurate records and ensure data protection compliance.
• Contribute to performance monitoring and service improvements.
• Provide advice by phone, written, and face to face.
• Promote inclusive housing services and support vulnerable tenants.

Skills

Communication

Interpersonal skills

Negotiation

Teamwork

IT skills

Education

HND level or equivalent experience

Tools

Microsoft Office

Job description

Scottish Borders Housing Association is seeking an experienced Welfare Benefits Officer for a fixed-term 6-month contract to help tenants maximise income, reduce hardship and sustain their tenancies in the Scottish Borders.

Based in Selkirk with travel across the Borders, you will provide confidential advice, manage complex casework and work with partner organisations to improve customer outcomes. A driving licence and access to transport are required.