Impactful Telephone & Digital Advisor

Citizens Advice Northumberland; Ashington; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Team environment

Structured development

Full training

36 days leave

Employee Assistance Programme

Credit union savings

Company pension

Job summary

Citizens Advice Northumberland is seeking a Telephone and Digital Adviser in Ashington. You will be the first point of contact, offering information and advice by phone and digital channels, and guiding clients to the right support while upholding quality standards.

The role includes full training leading to Advice Quality Standards qualifications, with 36 days of annual leave for full-time employees and a supportive team environment. Closing date 06 October 2026.

Qualifications

• Experience in customer service or advisory roles is desirable.
• Strong communication skills and empathy when helping clients.

Responsibilities

• Provide information and advice to clients over the telephone and via digital channels, ensuring high quality standards.
• Assess client needs, identify issues and connect them with appropriate services or specialists.
• Contribute to quality monitoring requirements and maintain accurate records.

Job description

Citizens Advice Northumberland is seeking a Telephone and Digital Adviser in Ashington. You will be the first point of contact, offering information and advice by phone and digital channels, and guiding clients to the right support while upholding quality standards.

The role includes full training leading to Advice Quality Standards qualifications, with 36 days of annual leave for full-time employees and a supportive team environment. Closing date 06 October 2026.