Impactful Patient Services Administrator

HCRG Care Group; Guildford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free beverages

My Reward Hub discounts

Wages on demand

Wellbeing resources

Learning and development

Job summary

HCRG Care Group is hiring a Business Support Administrator in Guildford to deliver high-quality patient and professional contact via phone, email, and post. You will filter and direct referrals, book appointments, and support safeguarding and data tasks within the Surrey Children’s Community Services.

You will be part of a supportive team, trained in our systems, and encouraged to develop your skills and career with access to eLearning and professional development opportunities.

Qualifications

• GCSE Maths and English or equivalent.
• Administrative experience in a busy, customer-facing environment.
• Excellent customer service skills and a polite approach.
• Accurate keyboard skills and high computer literacy.
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Provide excellent customer experience for patients and professionals contacting SPA.
• Screen and triage referrals; direct to appropriate professionals or services.
• Manage referrals, schedule appointments, and maintain records in clinical systems.
• Support safeguarding processes and minute taking where needed.
• Perform data cleansing, post handling, and general administrative tasks.

Skills

GCSE Maths & English

Administrative experience

Customer services

Keyboard skills

Microsoft Office

Teamwork

Communication skills

Confidentiality

Planning & organisation

Education

GCSE level or equivalent

Tools

Microsoft Outlook

Word

Excel

CRM systems

Job description

HCRG Care Group is hiring a Business Support Administrator in Guildford to deliver high-quality patient and professional contact via phone, email, and post. You will filter and direct referrals, book appointments, and support safeguarding and data tasks within the Surrey Children’s Community Services.

You will be part of a supportive team, trained in our systems, and encouraged to develop your skills and career with access to eLearning and professional development opportunities.