Impactful Housing Support Worker – Hounslow Reach

Thames Reach Charity; Hounslow; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension contributions

Development opportunities

Wellbeing support

Life assurance & critical illness

Discounts & transport benefits

Job summary

Thames Reach Charity in Hounslow is seeking a dedicated Support Worker to join the Hounslow Reach team, delivering housing-related support to vulnerable individuals. The role involves key-working, crisis support, case recording and group work with a focus on helping clients sustain tenancies and access services.

The successful candidate will have experience in frontline support, strong relationship-building skills, and the ability to work independently within a team.

Qualifications

• A strong record and good understanding of the issues involved in delivering effective support services to a range of vulnerable people.
• The ability to establish good working relationships with service users, colleagues and others.
• The ability to work independently using own initiative whilst remaining accountable to line management and communicating effectively as part of a team.
• An understanding of a range of approaches to case working including key working with service users and the implementation of different agendas, such as personalisation.
• An understanding of homelessness and the impact on the lives of individuals and a depth of understanding of the needs and aspirations of homeless people which is based either on your own personal experience of being homeless or professional work or voluntary experience.
• The ability to work independently using own initiative whilst remaining accountable to line management and communicating effectively as part of a team

Responsibilities

• Contribute to the continual improvement of service effectiveness, ensuring that service users or internal customers receive a high-quality outcome-focused service
• Provide key-work, support any crisis intervention work, complete case recording, face to face work, group work, advice giving, advocacy and other interpersonal work.
• Maintain good working relationships with colleagues in other Thames Reach teams as appropriate
• Contribute to the provision of timely and accurate information, reports, and analysis.
• Deliver support to a caseload of clients with complex and multiple support needs.
• Contribute to the meeting of the targets in the areas of Education, Training and Employment / move on of the service users, maximising service user involvement /and other Key Performance Indicators

Skills

People skills

Independent working

Teamwork

Casework knowledge

Understanding homelessness

Personalisation approaches

Job description

Thames Reach Charity in Hounslow is seeking a dedicated Support Worker to join the Hounslow Reach team, delivering housing-related support to vulnerable individuals. The role involves key-working, crisis support, case recording and group work with a focus on helping clients sustain tenancies and access services.

The successful candidate will have experience in frontline support, strong relationship-building skills, and the ability to work independently within a team.