Housing Solutions Officer

London Borough of Redbridge; Greater London; Hybride; GBP 28 000 - 38 000; Plein temps

Résumé du poste

London Borough of Redbridge is seeking a Housing Solutions Officer to prevent homelessness by helping residents retain their accommodation and, where needed, access suitable alternative housing options. The role supports customers through the Housing Act 1996 and Homelessness Reduction Act 2017 within a modern hybrid service that collaborates with partners and co-locates services across the borough.

You will work in a fast-paced environment, requiring strong collaboration, excellent written

Qualifications

• Experience issuing s184 and personal housing plans.
• Collaborator with excellent written communication and emotional intelligence.
• Ability to build relationships with internal and external partners.
• Experience working in a demanding environment with attention to detail.
• Experience negotiating, influencing and problem-solving to achieve outcomes for customers.
• Experience working to performance targets and deadlines.
• Keep up to date with changes in legislation and case law.

Responsabilités

• Prevent homelessness by helping customers retain their current accommodation.
• Provide access to a range of suitable alternative housing options.
• Support customers to resolve housing situations within the Housing Act 1996 and the Homelessness Reduction Act 2017.
• Operate within a hybrid omni‑channel service co-located with partners across the borough.
• Collaborate with internal and external partners to deliver effective housing solutions.

Connaissances

Collaborative

Communication

Written skills

Emotional intelligence

Relationship building

Negotiation

Description du poste

Permanent - Full time

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

About Us:

Location: Lynton House, Ilford

The Housing Solutions Service has a number of opportunities to join the team at the frontline of preventing and relieving homelessness in the borough. This will be joining a team that is fast paced, where you will be expected to think on your feet, provide innovative solutions, and to support residents to resolve their housing situation using a varied housing solutions toolkit.

We have recently undergone a period of redesign in the service to realign service delivery post-pandemic, which will see a hybrid service offer through an omni channel and improving the digital front door as well as providing an in-person service that is co-located with partners and at different locations within the borough.

The Housing Solutions Officer in key role will be to prevent homelessness by helping customers retain their current accommodation and, where this cannot be achieved, provide access to a range of suitable alternative housing options fulfilling the Council's statutory obligations as set out in the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017.

About You:

• You will need to have experience of issuing s184 and personal housing plans


• You will need to be a collaborator, effective communicator, and have excellent written skills and emotional intelligence to support some of the most vulnerable residents.


• You will need to be able to build relationships with internal and external partners.


• You will have experience of working in a demanding environment, and you will at times need to think on your feet but have an eye for detail.


• You will have experience of using negotiating, influencing and problem-solving skills to achieve positive outcomes for customers


• You will have experience of successfully working to performance targets and deadlines


• You will need to keep up to date with changes in legislation and case law.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.