Impactful Brain Injury Support Navigator (Part-Time)

Headway; Birmingham; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

DBS check

Pension scheme

Annual leave 33 days

Job summary

Headway Birmingham and Solihull is recruiting a Support Navigator to provide person-centred support, signposting and information for people affected by brain injury across Coventry & Warwickshire. The role includes hospital outreach, enquiry handling and community engagement.

It requires strong communication, organisational skills and a full UK driving licence with regular travel. The position offers permanent, part-time hours with base in Birmingham and regional travel.

Qualifications

• Experience working within health, social care, advice and guidance, community services or a similar environment.
• Excellent communication, listening and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience supporting individuals facing challenging, emotional or traumatic circumstances.
• High standard of written English and report writing.

Responsibilities

• Hospital & Community Support: Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire; visit hospital and rehab settings to promote Headway services; meet brain‑injured individuals and families to provide information and guidance; facilitate informal support meetings; assist with referrals into Headway services and external support.
• Information, Advice & Guidance: Manage enquiries by telephone and email; carry out initial assessments to identify needs and pathways; provide information, emotional support and guidance; signpost to health, social care, welfare, legal and community services.
• Partnership & Relationship Building: Develop strong working relationships with healthcare professionals and partner organisations; promote Headway’s services through presentations and events; collaborate with legal professionals and other organisations.
• Administration & Reporting: Maintain records and case notes; produce reports and data; monitor activity and contribute content for communications.

Job description

Headway Birmingham and Solihull is recruiting a Support Navigator to provide person-centred support, signposting and information for people affected by brain injury across Coventry & Warwickshire. The role includes hospital outreach, enquiry handling and community engagement.

It requires strong communication, organisational skills and a full UK driving licence with regular travel. The position offers permanent, part-time hours with base in Birmingham and regional travel.