IMPACT Performance Officer

The Methodist Church in Britain; Mapperley; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Employee-led staff networks

In-house occupational health service

Staff counselling service

Dedicated Health and Wellbeing team

Job summary

IMPACT, the East Midlands provider collaborative, is recruiting a Performance Officer on a six-month fixed-term basis within Nottinghamshire Healthcare NHS Foundation Trust. The role focuses on validating and analysing performance data, identifying underperformance and data quality issues, and producing reports for the senior leadership team.

You will join a new response function handling urgent service changes, with hybrid working and potential TUPE transfer conditions for the hub.

Qualifications

• Degree-level education or equivalent experience in a performance or information/informatics role.
• Experience working with data systems and data quality management.
• Healthcare sector experience and understanding of provider operations.

Responsibilities

• Monitor performance targets, identify underperformance and risk to future performance.
• Collate, analyse, interpret and report information to support senior leadership.
• Resolve data gaps, inaccuracies and quality issues with case managers.
• Produce performance reports and provide analytical advice to leaders.
• Support design of reporting mechanisms and information systems.
• Assist in developing information systems for planning and reporting.

Skills

Analytical skills

Numeracy

Data interpretation

Microsoft Office competency

Education

Degree-level education

Tools

Power BI

Excel

R Studio

Job description

This six-month fixed-term Performance Officer post sits within IMPACT, the East Midlands provider collaborative for adult secure mental health, learning disability and autism services, led by Nottinghamshire Healthcare NHS Foundation Trust. The work centres on validating and analysing performance data, flagging underperformance and data quality issues, and producing reports for the senior leadership team. The role joins a new response function handling urgent, high-priority service change, and is offered on a hybrid basis. The hub may transfer to Northamptonshire Healthcare under TUPE, though fixed-term contracts are not affected.

What the job involves

• Monitor performance targets, identify underperformance and risk to future performance, and support the Performance Manager to track remedial action
• Collate, analyse, interpret and report information to support the senior leadership team in service planning
• Work with case managers to find and resolve data gaps, inaccuracies and quality issues, escalating variances to the Performance Manager
• Produce performance reports and give analytical advice to case managers and senior leaders
• Support the design of performance reporting mechanisms and information systems to meet Commissioning Support Hub requirements
• Support the implementation, development and production of information and reporting solutions
• Gather and analyse Assuring Transformation data and support the development and management of performance indicators
• Contribute to information systems supporting planning for the learning disability and autism cohort
• Present verbal, written and numerical information, including to the Partnership Working Group and IMPACT Board
• Deliver defined tasks at pace in the response function, with daily and weekly outputs, responding to shifting priorities
• Develop and maintain working relationships with IMPACT colleagues, NHS and independent sector providers, CQC andICS partners
• Develop and monitor data quality improvement plans and manage data for contracts and service specifications

What’s required

Qualifications

• Degree-level education, or equivalent experience in a performance or information/informatics role

Experience

• Working with data systems
• Previous background in performance monitoring and reporting
• Working within a healthcare setting and understanding how a provider operates

Skills & knowledge

• Good functional knowledge of common analytical techniques and software
• Understanding of business reporting requirements and communicating data across media
• Proven Microsoft Office competency, particularly Excel
• Operational knowledge of entering and extracting data from databases
• Good understanding of information security and confidentiality protocols
• Ability to interpret data and spot patterns, trends, inconsistencies and errors

Other

• Excellent numeracy and attention to detail
• High literacy and ability to explain technical information to non-technical audiences
• Excellent time management and organisation, delivering against challenging deadlines

Nice to have

• Experience in adult secure forensic services
• Experience in learning disability and autism services and systems
• Understanding of the relationship between NHS England and providers and commissioners
• Competency in Power BI and R Studio
• Ability to perform time series forecasting and linear regression
• Full driving licence and access to a vehicle, as travel across the East Midlands may occasionally be needed

What’s offered

• Hybrid working, part home and part office
• Employee-led staff networks, including EDI, Green Champions, Freedom to Speak Up, Health and Wellbeing and Menopause Champions
• In-house occupational health service
• Staff counselling service
• Dedicated Health and Wellbeing team