Impact Operations Coordinator – Digital Finance for Development

gsma; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

GSMA is seeking an Assistant Operations Manager for the Inclusive Digital Finance programme in London. This fixed-term contract role supports the Advancing Financial Health initiative, coordinating programme operations, financial management, reporting and governance to ensure efficient delivery and meaningful impact.

Reporting to the Senior Operations Manager, you will collaborate with global teams across compliance, finance, legal, HR and marketing, while managing workplans, procurement,

Qualifications

• Demonstrable operations and project management experience, ideally in donor-funded projects.
• Strong organisational and planning skills across multiple workstreams.
• Experience budgeting, forecasting and financial processes.
• Proven track record in tracking and reporting on project activities.
• Strong stakeholder management across teams and external partners.
• Flexible and adaptable to changing requirements and priorities.
• Excellent communication and interpersonal skills.
• Ability to work in a global, multi-location team.
• Excellent attention to detail.
• Proficient in MS Office; familiarity with project or grant management systems.
• Interest in international development and/or social enterprises.

Responsibilities

• Assist the Senior Operations Manager in tracking and reporting on deliverables and KPIs.
• Support the preparation of monthly internal reports and donor reporting.
• Maintain programme risk, issue and lessons learned logs with timely escalation.
• Assist with activity planning and maintaining work plans.
• Support end-to-end procurement including supplier onboarding and contracts.
• Coordinate event planning and logistics with programme teams and marketing.
• Manage travel tracking and organised filing (e.g., SharePoint).
• Perform other duties as requested.

Skills

Operations management

Project management

Budgeting & forecasting

Reporting & KPIs

Stakeholder management

Adaptability

Communication

Team collaboration

Attention to detail

MS Office / Office 365

Grant management

International development interest

Tools

SharePoint

Job description

GSMA is seeking an Assistant Operations Manager for the Inclusive Digital Finance programme in London. This fixed-term contract role supports the Advancing Financial Health initiative, coordinating programme operations, financial management, reporting and governance to ensure efficient delivery and meaningful impact.

Reporting to the Senior Operations Manager, you will collaborate with global teams across compliance, finance, legal, HR and marketing, while managing workplans, procurement,