Assistant Operations Manager

GSMA LLC; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Architect-designed offices

Competitive compensation

Learning & development opportunities

Generous holiday allowances

Four additional days off for PD

Job summary

GSMA is seeking an Assistant Operations Manager to support the Advancing Financial Health in Mobile Money Ecosystems initiative. You will coordinate activities, manage governance and reporting, and work with teams across compliance, finance, legal, HR, and marketing.

The role requires proactive coordination, strong organisational skills and experience with donor-funded projects in a fast-paced global environment. Hybrid working in London is offered with a focus on delivering impact.

Qualifications

• Demonstrable operations and project management experience, preferably in donor-funded projects.
• Strong organisational and planning skills across multiple priorities.
• Experience budgeting, forecasting and financial processes.
• Proven ability to track and report on project activities.
• Excellent stakeholder management and cross-team collaboration.

Responsibilities

• Assist the Senior Operations Manager in tracking and reporting on deliverables and KPIs.
• Support monthly internal reports and quarterly/annual donor reporting.
• Maintain programme risk, issue and lessons‑learned logs with timely escalation.
• Help plan programme activities and maintain workplans.
• Support end-to-end procurement processes with the finance team.
• Coordinate event planning and logistics with programme teams and marketing.
• Manage travel tracking and organised filing systems (e.g., SharePoint).
• Perform other duties as requested by the Senior Operations Managers.

Skills

Project Management

Communication

Agility

Teamwork

Stakeholder Management

Tools

MS Office

Project/Grant management systems

Job description

Department: Mobile for Development Team: Inclusive Digital Finance (InDiFin)
Location: London (hybrid working)
Position type: Fixed Term Contract until 31/10/27

What the hiring manager says You will play a crucial role in supporting the effective delivery of the Advancing Financial Health in Mobile Money Ecosystems initiative. You will help coordinate programme operations, financial management, reporting and governance processes, ensuring activities are delivered efficiently and contribute to meaningful impact.

Kate Zechner, Senior Operations Manager

About the Team

The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved. The Inclusive Digital Finance (InDiFin) programme drives an inclusive digital finance ecosystem by mobilising providers, policymakers and partners to deliver market innovation and reform – closing the gap between financial access and genuine financial health for underserved populations. The vision of the programme is a world where everyone, regardless of who they are or where they live, can confidently manage daily needs, plan for the future and withstand financial shocks – contributing to more stable, equitable and prosperous societies. Under the Advancing Financial Health in Mobile Money Ecosystems initiative, the InDiFin programme will generate evidence on the drivers of financial health, equip mobile money providers (MMPs) with practical, evidence-based tools and implementation support, and embed financial health measurement into MMP product design, strategy, and decision‑making.

About the Role

The Assistant Operations Manager role will be an exciting opportunity for an individual with a passion for international development and the role of digital innovation in driving socio‑economic impact for the underserved. You will support the Advancing Financial Health in Mobile Money Ecosystems initiative by helping to plan, coordinate and deliver programme activities in collaboration with the wider team. The role reports to the Senior Operations Manager, who leads on operational management of the InDiFin team across delivery, reporting (including donor reporting) and business planning. You will work closely with programme teams, as well as colleagues across the wider M4D including, compliance/finance, legal, HR, marketing and subject matter experts. As an Assistant Operations Manager, you will be responsible for the following:

• Assist the Senior Operations Manager in tracking and reporting on deliverables and KPIs.


• Support the preparation of monthly programme internal reports, and quarterly and annual programme donor reporting.


• Maintain programme risk, issue and lessons learned logs, ensuring timely escalation where required.


• Assist with programme activity planning and maintain programme's workplans tracking.


• Support end-to-end procurement processes including supplier onboarding, contracting, purchase orders and invoice management, in collaboration with the finance team.


• Coordinate event planning and logistics, including sourcing and booking venues and liaising with programme teams and marketing.


• Manage travel tracking and maintain organised shared filing systems i.e. SharePoint.


• Any other duties commensurate with level as requested by the Senior Operations Managers.

About You

The ideal candidate will demonstrate the following skills and experience: Demonstrable operations and project management experience, ideally within donor-funded projects. Strong organisational and planning skills, with ability to manage multiple priorities across different workstreams. Experience supporting budgeting, forecasting and financial processes. Proven track record in tracking and reporting on project activities. Strong stakeholder management skills, including the ability to work effectively across teams and manage upwards. Flexibility and ability to adapt to changing requirements and priorities. Excellent communication and interpersonal skills. Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations. Excellent attention to detail. Proficiency using MS Office (i.e. Word, Excel, PowerPoint, Teams) and experience with project or grant management systems. An interest in international development and/or social enterprises in emerging markets. This is a hands‑on role requiring a pro‑active, self‑motivated individual who can work independently and collaborate effectively to support programme success.

About your Skills

• Project Management


• Communication


• Agility


• Teamwork


• Stakeholder Management

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [e-mail] with your request.

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include:

• architect-designed offices and competitive compensation


• fantastic learning & development opportunities


• generous holiday allowances


• four additional days off for professional development


• many others

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well‑being and work/life balance is important, so flexi‑time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

• Passionately driven – we approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world‑changing impact.


• Insightful leaders – we continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.


• Stronger together – we lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

About the GSMA

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach. Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users. Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis. We invite you to find out more at gsma.com.

Contract type: Fixed Term Contract (Fixed Term) Worker type Employee