Immigration Programme Analyst

ImmigrationJobs; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in immigration services is seeking an Immigration Programme Analyst to manage small client accounts and support multi-jurisdictional inquiries. This role offers the chance to work in a dynamic environment with a focus on client service and professional development.

Benefits

Health and Wellness

Lifestyle and Savings

Protection and Security

Time Off

Professional Development

Hybrid Work

Qualifications

• Ability to work flexibly and accurately in a fast-paced environment.
• Strong communication skills.
• Proficiency in Word processing, Internet, and email systems.

Responsibilities

• Managing small client relationships and ensuring service consistency.
• Supporting the wider IPM team with projects and deliverables.
• Using ServiceNow to manage workload and report client activity.

Skills

Communication

Planning

Time Management

Proactivity

Tools

ServiceNow

Microsoft Word

Excel

Job description

Job Description

Immigration Programme Analyst

Contract: Full-time, permanent

Team: Immigration Programme Management (IPM)

Office Location: Sheffield (7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom)

The role:

The Immigration Programme Analyst will support the delivery of immigration services by managing a portfolio of small accounts under the supervision of a manager, while assisting the wider team of IPMs with multi-jurisdictional client enquiries and projects. The role will also involve supporting the YourIPMTeam programme which centrally manages some of our team’s smaller clients. When needed, the Analyst will also provide backup support to our wider IPM Analyst team. This is an exciting opportunity to gain exposure to the IPM team’s activities and grow into client-facing work.

What your day will look like:

1. Managing small client relationships, directing queries, ensuring service consistency, and supporting data/reporting needs.
2. Supporting the wider IPM team with projects and client-specific deliverables.
3. Working directly with YourIPMTeam clients and Fragomen case teams to resolve queries, including billing issues, incomplete initiations, protocol inquiries, work eligibility assessments, and multi-jurisdictional inquiries.
4. Using ServiceNow ticketing system to manage workload and report client activity to senior team members.
5. Monitoring client-specific drop boxes and emails.
6. Utilising Fragomen Connect, liaising with global caseworkers to ensure updates.
7. Generating and managing reports for case teams and clients.
8. Preparing Word documents and creating Excel spreadsheets.
9. Assisting with ad hoc administrative functions as needed.

The team:

The Immigration Programme Management team manages client accounts regionally and globally, acting as a single point of contact between clients and practice teams. The team is committed to building successful client relationships, ensuring compliance with SLAs, and maintaining high-quality service. The team is characterized by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.

What we are looking for:

Essential criteria:

• Ability to work flexibly and accurately in a fast-paced environment.
• Ability to produce clear, well-organized written work for internal and external audiences.
• Ability to follow firm procedures regarding file maintenance, record keeping, and case management systems.
• Strong communication skills.
• Exceptional planning and time management skills with the ability to multitask.
• Proactive and able to act under instruction with limited supervision.
• Ability to plan workload, meet deadlines, and prioritize tasks.
• Completes tasks within agreed timeframes and expectations.
• Proficiency in Word processing, Internet, and email systems.

What we offer:

Working at Fragomen offers exposure to a broad range of clients and interesting challenges. You will work with dedicated, friendly, and ambitious colleagues, with a focus on exceptional client service. We value diversity and are committed to equal opportunities.

Our UK benefits include:

• Competitive Salary: Reflecting your skills and experience.
• Health and Wellness: Assistance programs, gym discounts, medical insurance, Headspace membership, and wellbeing platforms.
• Lifestyle and Savings: Discount platforms, cycle to work, electric car lease, season ticket loans, and family support resources.
• Protection and Security: Life assurance, income protection, and a pension scheme with a 5% employer contribution.
• Time Off: 25 days annual leave, bank holidays, 3 personal days, plus enhanced family leave, volunteering days, and birthday leave.
• Professional Development: E-learning, mentoring, and training bursaries.
• Hybrid Work: Flexibility to work from home or office, with a minimum of two days in the office per week, based on role and team needs.

What to expect:

• Application review and initial contact by Talent Acquisition.
• Interview process with at least two stages, including in-person interviews and possibly written assessments.
• Evaluation and feedback after the interview process.
• Commitment to an inclusive, accessible workplace and support for accommodations during the process.

Who we are:

Fragomen is a global leader in immigration services, helping individuals and businesses navigate mobility challenges. We are committed to diversity, innovation, and social responsibility through our Responsible Business Practices, focusing on wellbeing, inclusion, CSR, and sustainability. For more, visit our website: https://www.fragomen.com/about/responsible-business-practices.html

We promote diversity, inclusion, and equal opportunity for all employees and applicants. Employment is contingent upon successful pre-employment screening, including identity verification, legal work authorization, and background checks where permitted by law.