Immigration Programme Analyst

TN United Kingdom; Sheffield; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Immigration Programme Analyst to join their dynamic Sheffield team. This full-time, permanent role offers a unique opportunity to support multi-jurisdictional client inquiries while fostering strong client relationships. The position emphasizes effective communication, organizational skills, and a proactive approach to problem-solving. With a hybrid working model, employees can enjoy a balanced work-life environment while contributing to a company committed to diversity and inclusion. Join a collaborative team where your contributions will make a meaningful impact on clients worldwide.

Benefits

Free parking

Good public transport links

Regular social events

Opportunities for staff involvement in initiatives

Qualifications

• Ability to handle client queries and manage workload effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Support the IPM team with client inquiries and projects.
• Monitor client communication and maintain updates.

Skills

Effective communication skills

Planning and multi-tasking abilities

Proactive work ethic

Organizational skills

Ability to work accurately

Tools

ServiceNow

Microsoft Word

Email systems

Job description

Social network you want to login/join with:

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Client:

Fragomen

Location:

Sheffield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b5a99e87f6eb

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Description

Sheffield, UK

Full-time, permanent

About us:

Fragomen is the world’s leading provider of immigration services, with over 6,200 professionals across more than 60 offices worldwide. We focus exclusively on immigration, offering support in over 170 countries for 70 years. Our expertise extends to advising governments including the US Congress, UK Parliament, EU, and UN.

A career at Fragomen offers an environment to work on diverse challenges with dedicated and friendly colleagues, emphasizing exceptional client service. We are committed to diversity and equal opportunities, believing our differences strengthen us.

About the team:

The Immigration Programme Management team manages client accounts regionally and globally, serving as the primary contact between clients and practice teams. They focus on building client relationships, ensuring compliance with SLAs, and delivering high-quality services in a collaborative environment.

About the role:

The Immigration Programme Analyst supports the IPM team with multi-jurisdictional client inquiries and projects, including managing smaller clients through the YourIPMTeam program. This role offers exposure to client-facing work and opportunities for growth.

• Handling client queries related to billing, initiation, protocol, escalation, work eligibility, fee approvals, MSA inquiries, and global knowledge sharing.
• Using ServiceNow to manage workload and report activity.
• Monitoring client communication channels and maintaining Fragomen Connect updates.
• Generating reports, preparing documents, and assisting with administrative tasks.
• Producing clear written work and taking on additional projects as needed.
• Following firm procedures for file management and record keeping.

About you:

• Ability to work accurately in a fast-paced environment.
• Effective communication skills.
• Excellent planning and multi-tasking abilities.
• Proactive with limited supervision.
• Strong organizational skills to meet deadlines.
• High-quality, accurate work following standard formats.
• Proficiency in Word, Internet, and email systems.

Fragomen in Sheffield:

Our Sheffield office is centrally located with free parking and good public transport links. It hosts around 400 staff speaking over 20 languages, fostering a dynamic and inclusive environment with regular social events.

We operate a hybrid working model, combining in-office and remote work to leverage remote technology and support work-life balance.

Our Responsible Business Practices focus on Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono, and Sustainability, offering opportunities for staff involvement in various initiatives.