Immigration Advisor (Level 3)

MASB Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

MASB Group, on behalf of Quality Counsel Law Limited, is seeking an experienced Immigration Advisor to join their London immigration team. The role focuses on providing specialist Level 3 immigration advice, managing complex casework and ensuring compliance with IAA standards and UK data protection regulations.

You will handle applications, representations, and client consultations with a commitment to excellent service, professional conduct, and meticulous case management.

Qualifications

• Must hold IAA Level 3 authorisation or equivalent.
• Extensive experience handling complex UK immigration matters.
• Strong written and verbal communication skills.
• Proven ability to manage caseloads and meet deadlines.

Responsibilities

• Provide immigration advice and services within the Level 3 scope of practice.
• Prepare, review and submit immigration applications, representations, witness statements and supporting documentation.
• Undertake detailed legal research and interpret relevant immigration legislation, Immigration Rules, case law and Home Office guidance.
• Monitor case progress, deadlines and changes in immigration policy or legislation.
• Maintain client communications and confidentiality.

Skills

Case management

Regulatory compliance

Client communication

Legal research

Written advocacy

Education

Current IAA Level 3 authorisation or equivalent regulatory status

Tools

Microsoft Office

Job description

MASB Group is the parent company of several ambitious businesses, including Quality Counsel Law, MASB Consultancy, and a member MSR Solicitors. We are hiring on behalf of one of our subsidiaries - Quality Counsel Law Limited.

Quality Counsel Law Limited (QCL), a young and ambitious IAA-regulated law firm, is looking to hire an experienced 1AA-Level 3 Accredited Immigration Advisor to join their thriving Immigration team in London. QCL is known for its strong focus on immigration law and its commitment to delivering exceptional client service.

This is an exciting opportunity for a driven and detail-oriented Immigration professionals to contribute to the firm's continued growth and success.

If you are a Immigration Advisor with a passion for immigration law and a desire to work in a dynamic, client-focused firm, we encourage you to review the detailed job description below and apply for this exceptional opportunity.

Job Purpose:

• To provide specialist immigration advice, casework management and representation within the scope of Level 3 authorisation granted by the Immigration Advice Authority (IAA).
• The postholder will manage complex immigration matters, prepare applications and supporting documentation, advise clients on immigration options and ensure that all advice and services comply with applicable UK immigration legislation, IAA regulatory requirements and professional standards.

Key Responsibilities

Immigration Advice and Casework

• Provide immigration advice and services within the authorised Level 3 scope of practice.
• Manage complex immigration cases, including applications, representations, appeals and other matters where covered by the organisation’s authorisation.
• Assess clients’ circumstances and advise on appropriate immigration routes, eligibility criteria, risks and available options.
• Prepare, review and submit immigration applications, representations, witness statements and supporting documentation.
• Undertake detailed legal research and interpret relevant immigration legislation, Immigration rules, case law and Home Office guidance.
• Identify legal issues, evidential gaps and potential risks, recommending appropriate strategies within the adviser’s competence and authorisation.
• Prepare cases for hearings and liaise with relevant tribunals, courts, the Home Office and other competent authorities where authorised.
• Monitor case progress, deadlines and changes in immigration policy or legislation.

Client Management

• Conduct initial consultations, client assessments and detailed case reviews.
• Explain complex immigration matters clearly, accurately and sensitively.
• Maintain regular communication with clients and provide timely updates on their cases.
• Manage client expectations regarding eligibility, timescales, costs, risks and possible outcomes.
• Maintain confidentiality and handle personal and sensitive information in accordance with applicable data protection requirements.
• Ensure client care letters, terms of business, fee arrangements and consent documentation are completed appropriately.

Compliance and Regulatory Responsibilities

• Ensure all immigration advice and services are provided within the organisation’s current IAA authorisation and the adviser’s permitted scope of practice.
• Comply with the IAA Code of Standards, applicable regulatory requirements and relevant professional obligations.
• Maintain accurate, complete and up-to-date client files and case management records.
• Ensure appropriate client identification, verification, conflict checks and record-keeping procedures are followed.
• Support internal file reviews, compliance audits, regulatory reporting and quality assurance activities.
• Identify and elevate complaints, safeguarding concerns, conflicts of interest and potential compliance breaches.
• Ensure client information is handled securely and in accordance with UK GDPR and the Data Protection Act 2018.

Teamwork and Professional Development

• Work collaboratively with colleagues, managers, solicitors, barristers and other professionals as appropriate.
• Provide technical guidance and casework support to junior advisers and support staff where required.
• Contribute to the development of internal policies, procedures, templates and case management systems.
• Maintain continuing professional development and up-to-date knowledge of immigration law and regulatory developments.
• Participate in team meetings, case discussions and performance reviews.

Essential Qualifications and Experience

• Current IAA Level 3 authorisation or equivalent regulatory status appropriate to the duties being undertaken.
• Demonstrable experience handling complex UK immigration matters.
• Strong working knowledge of UK immigration legislation, Immigration Rules, relevant case law and Home Office procedures.
• Experience preparing detailed immigration applications, legal representations and supporting evidence.
• Experience managing challenging cases, competing deadlines and sensitive client circumstances.
• Strong written and verbal communication skills.
• Excellent legal research, analytical and problem-solving abilities.
• High standards of professional conduct, confidentiality, accuracy and attention to detail.
• Proficiency in Microsoft Office and electronic case management systems.

Desirable Qualifications and Experience

• Experience preparing and managing immigration appeals or tribunal proceedings, where within the authorised scope of practice.
• Experience in asylum, human rights, family migration, deportation, detention or other complex immigration matters.
• Experience supporting regulatory compliance, file audits and quality assurance.
• Experience supervising or mentoring junior immigration advisers.
• Relevant legal qualifications or additional immigration law training.

Key Skills and Competencies

• Legal expertise: Ability to analyse complex immigration issues and develop appropriate case strategies.
• Case management: Ability to manage a varied caseload, prioritise work and meet critical deadlines.
• Client care: Ability to communicate with empathy, professionalism and cultural sensitivity.
• Written advocacy: Ability to prepare clear, persuasive and well-supported legal representations.
• Risk management: Ability to identify legal, evidential, procedural and regulatory risks.
• Compliance: Commitment to regulatory standards, ethical practice and accurate recordkeeping.
• Organisation: Strong planning, administration and time-management skills.
• Teamwork: Ability to collaborate effectively and contribute to a high-performing immigration team.

Key Performance Indicators (KPIs)

Performance may be assessed against the following measures:

• Quality, accuracy and completeness of casework.
• Compliance with IAA requirements and internal procedures.
• Timely submission of applications and completion of casework milestones.
• Effective caseload management and adherence to deadlines.
• Quality of client communication and client satisfaction.
• Accuracy and completeness of case files and supporting documentation.
• Completion of continuing professional development.
• Contribution to team performance and continuous service improvement.

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