Imaging Support Worker (Band 2)

North Bristol NHS Trust; Bristol; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking healthcare provider as an Imaging Support Worker, where you'll play a vital role in patient care within the imaging department. This position involves greeting patients, assisting them before, during, and after procedures, and ensuring a welcoming atmosphere. You'll collaborate with a dedicated team, enhancing your skills and contributing to exceptional patient experiences. With a commitment to diversity and inclusion, this organization values every individual and encourages applicants from all backgrounds. If you're passionate about healthcare and eager to make a difference, this opportunity is perfect for you!

Qualifications

• GCSE in English and Maths required; willingness to complete the NBT Care Certificate.
• Knowledge of Medical Terminology is beneficial.

Responsibilities

• Assist patients in the imaging department, ensuring privacy and dignity.
• Promote a friendly environment and support staff in patient care.
• Maintain accurate records and assist with clerical duties.

Skills

Communication Skills

Interpersonal Skills

Teamwork

Customer Service

Medical Terminology Knowledge

Education

Minimum two GCSE/O Level qualifications in English and Maths

Willingness to complete NBT Care Certificate

Tools

Computerised Radiology Information Systems (CRIS)

Job description

Main area Imaging Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (rotational shifts) Job ref 339-RUH5410

Site Southmead Town Bristol Salary £23,615 per annum, pro rata Salary period Yearly Closing 07/01/2025 23:59

Job overview

Imaging Support Worker (ISW)

We are recruiting ISW’s to work in the Brunel Building at Southmead Hospital within the imaging department:

You will be part of the rotational Plain Film team and will be rostered to work the following:

Week 1 Monday – Friday 0700-1500

Week 2 Monday – Friday 1400-2200

Week 3 Monday – Friday – Relief

Week 4 Monday - Friday 0800-1600

Week 5 Monday – Friday 0900-1700

Week 6 Monday – Friday 0800-1600

You will promote a friendly and welcoming environment greeting patients attending the Imaging department and work alongside other professional Imaging staff. Have excellent communication and interpersonal skills.

You will assist patients prior, during and post procedure ensuring their privacy and dignity is maintained. You will act as a chaperone, reassure patients, keep the rooms tidy and escort and transport patients as required using wheelchair, beds trollies.

Flexibility is important, there may be an opportunity to work additional hours to ensure we have adequate staffing levels.

There is an opportunity to learn additional skills working towards a band 3.

Please be aware that you will be expected to attend a 2-week induction prior to working in the department.

An Imaging Support Worker is a member of the Team appointed to receive patients into the department and support other Imaging Department staff to assist patients to meet their needs when visiting the Radiology Department.

The post holder will be expected to undertake a broad range of activities under the direction of registered Imaging department staff.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

Reception:

• Promote a friendly and welcoming environment for both staff and visitors in order to inspire confidence in the department and Trust.
• Receive and assist patients and all visitors attending the department in a courteous and professional manner.
• Ensure request forms and other documentation is correctly completed in line with departmental procedures.
• Maintain and update accurate attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS).
• Update the electronic hospital system to ensure the correct patient details are available on the CRIS.
• Confidently deal with queries coming through the department via telephone and face to face.
• Receive and accurately pass on information to relevant personnel.
• Deal with incoming post and distribute throughout their area and where necessary re-direct to the correct area.
• Perform general clerical duties and work within clerical teams under the office supervisor.

Clinical:

• Support registered radiology/nursing staff in the provision of essential care to patients by assisting patients whilst in the radiology department according to trust policy and procedures with:
• Acting as a chaperone whilst undergoing some examinations.
• To assist in the Imaging rooms, giving explanations and reassurance.
• Aiding dressing and undressing.
• To be able to undertake reception duties when required.

Help to promote and maintain a clean, comfortable and tidy environment in the department, which meets the needs of patients, their relatives/carers and friends.

Contribute to accurate written and computerised documentation relevant to patient care ensuring confidentiality of patient information at all times.

Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.

Escort and transport non-acute patients with no treatment in progress and/or their relatives/carers to other wards and departments within the Trust ,via wheelchair, beds and trolleys.

Be aware of the importance of good health and the health education needs of patients as identified within individual care plans.

After completion of the appropriate training

Prepare and undertake agreed clinical activities (These will vary between wards and departments) such as:

• Receive and store medication and products.
• Use of mechanical aids to assist movement and handling of patients.
• Assist with the preparation of trolleys for use in clinical areas.

Personal Responsibilities

• Maintain personal standards of hygiene and promote universal precautions to limit cross infection.
• To wear uniform as agreed by North Bristol Trust.
• Participate in training and development programmes as identified by the department Manager and contribute to the development of others.
• Keep up to date with changing practice attend Trust training programmes as required.
• Ensure the Trust’s Policies and Procedures are known and followed.
• Refer to the registered Radiographer/Nurse regarding any situation which is not within your current responsibility.

Person specification

Education

• Minimum two GCSE/O Level qualification English and Maths.
• Willingness to complete NBT Care Certificate.
• Knowledge of Medical Terminology.

Work Experience

• Experience of working in a patient/Customer focussed environment.
• Work well within a team.

Knowledge

• Produce work of an accurate standard.
• Able to meet the physical and educational demands of the role.

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Name Deborah Hacker Job title Imaging Performance & Operations Manager Email address [e-mail] Telephone number 0117 4149004 Additional information

Chloe Price

[e-mail]