IM&T Technician (Higher Level)

Leeds Teaching Hospitals; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexi hours

Learning opportunities

Supportive team

Job summary

Are you ready to use your IM&T Technician skills to support staff across Leeds Teaching Hospitals NHS Trust? You will join the EUC Operations Team based at LTHT sites (Leeds General Infirmary or St James' University Hospital) and help deliver the Hardware Refresh programme and day-to-day IT support.

The role requires at least three years in an IT support environment, strong Windows and Office knowledge, and good communication across all staff levels.

Qualifications

• Minimum 3 years experience in IT support including a service desk.
• Strong knowledge of Windows OS and Microsoft Office.
• Able to communicate with staff at all levels and work well in a team.

Responsibilities

• Provide day-to-day IT support for staff across LTHT.
• Support the Hardware Refresh programme to maintain a healthy IT estate.
• Assist with cyber security initiatives and policy compliance.

Skills

IM&T support

Windows

Service desk

Teamwork

Communication

Job description

Are you ready to use your IM&T Technician skills in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our End User Compute team within the Leeds Teaching Hospitals NHS Trust.Your role will be within our EUC Operations Team, based both at the Leeds General Infirmary or St. Jamess University Hospital, reporting to the respective EUC Ops Team Leaders.This position is part of a team providing day-to-day technical IT support for staff within Leeds Teaching Hospitals NHS Trust. A critical part of the role will be extensive support for the ongoing Hardware Refresh programme designed to maintain our IT estate in a healthy and cyber secure condition.The successful candidate must demonstrate an excellent understanding of Microsoft Windows operating systems and Microsoft Office backed up by at least three years experience within an IT support environment including a service desk. Although this post operates a flexi hour system there will be a requirement to cover the hours of 8am to 6pm, Monday to Friday, within the departmental rota. Travel to different sites within the Trust may be required as part of the post holders duties.In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team and offering all the support you need to learn at pace and achieve your career ambitions.

Main duties of the job

What you will bring to the roleSubstantial experience within an IM&T support environmentAbility to communicate with all levels of staff within the TrustExtensive evidence of being a team player and putting the needs of others before your own.Good history of performance and attendanceAbility to work within clearly defined operating policies with little direct supervisionSufficient skills and knowledge to provide a quality service to users of Trust IM&T technologyGood communication skills, both verbal and written, demonstrating an ability to deal with issues from service users using appropriate negotiation and persuasion skillsLogical and analytical approach required to analyse situations/information to identify and resolve a range of IM&T related problems including computer system errors, user, programme problemsCommitment and enthusiasm with a keen desire to attain high standards within a service environmentAbility to remain focused and concentrated for prolonged periods whilst working under pressurePlease see the attached job description for further information about this vacancy.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Name: Nick Tromans

Position: EUC Operation Manager

Email: [e-mail] Date: 8th September Interview Date: 14th September

Job description

Job responsibilities

For questions about this job, contact:

Name: Nick Tromans

Position: EUC Operation Manager

Email: [e-mail] Date: 8th September Interview Date: 14th September

Job Summary

Are you ready to use your IM&T Technician skills in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our End User Compute team within the Leeds Teaching Hospitals NHS Trust.

Your role will be within our EUC Operations Team, based both at the Leeds General Infirmary or St. Jamess University Hospital, reporting to the respective EUC Ops Team Leaders.

This position is part of a team providing day-to-day technical IT support for staff within Leeds Teaching Hospitals NHS Trust. A critical part of the role will be extensive support for the ongoing Hardware Refresh programme designed to maintain our IT estate in a healthy and cyber secure condition.

The successful candidate must demonstrate an excellent understanding of Microsoft Windows operating systems and Microsoft Office backed up by at least three years’ experience within an IT support environment including a service desk. Although this post operates a flexi hour system there will be a requirement to cover the hours of 8am to 6pm, Monday to Friday, within the departmental rota. Travel to different sites within the Trust may be required as part of the post holder’s duties.

In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team and offering all the support you need to learn at pace and achieve your career ambitions.

Why you should join our Team

DIT at LTHT is a highly motivated and inclusive place to work. We hold our Leeds Way Values in high esteem and respect all colleagues. Within the trust we are always looking to improve and give the best service possible, and we are looking for individuals with the same drive to join us.

DIT look after the Trust’s information technology, responsible for delivering and embedding the latest digital innovations, finding the right hardware and software to meet business needs, turning information into insight and everything in between. It’s an exciting time to join us, as we offer varied and rewarding opportunities.

We’d love to consider your application if you want to be a part of delivering operational services that allow patients to be treated effectively across Leeds.

If you choose to use Al tools to complete your application, please take the time to edit and personalise your application and ensure that the language used reflects your behaviours, ideas and values. We want to understand what you can bring to LTHT and your reasons for applying, not a version of these created by AI. AI is a tool, it is not a replacement for your thoughts, experience and ideas.

What you will bring to the role

Substantial experience within an IM&T support environment

Ability to communicate with all levels of staff within the Trust

Extensive evidence of being a team player and putting the needs of others before your own.

Good history of performance and attendance

Ability to work within clearly defined operating policies with little direct supervision

Sufficient skills and knowledge to provide a quality service to users of Trust IM&T technology

Good communication skills, both verbal and written, demonstrating an ability to deal with issues from service users using appropriate negotiation and persuasion skills

Logical and analytical approach required to analyse situations/information to identify and resolve a range of IM&T related problems including computer system errors, user, programme problems

Commitment and enthusiasm with a keen desire to attain high standards within a service environment

Ability to remain focused and concentrated for prolonged periods whilst working under pressure

Please see the attached job description for further information about this vacancy.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.