Radiology Senior System Support Officer

Leeds Teaching Hospitals; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Radiology IT Department at Leeds Teaching Hospitals NHS Trust is seeking a permanent Senior System Support Officer to join a dedicated team across LTHT sites. You will provide both hardware and software IT support, administer CRIS and assist with PACS, and help generate information reports from multiple systems.

Strong communication, organisation and teamwork are essential. You will work in a busy Radiology IT environment, supporting users with email and MS Office, and adapting quickly to

Qualifications

• Proven experience providing first/second-line IT support for Radiology users.
• Experience of system administration on CRIS and PACS environments.
• Strong communication and organisational skills with meticulous attention to detail.

Responsibilities

• Provide first and second-line IT support to Radiology users, coordinating with IT teams and external suppliers.
• Log, diagnose and manage faults, monitor progress and ensure timely resolution.
• Install, configure and maintain IT equipment; arrange repairs or replacement as needed.
• Maintain accurate hardware and software records; manage passwords and user profiles.
• Assist with acceptance testing for changes to the CRIS database; ensure new functionality is fit for purpose.
• Oversee QA on Radiology PACS Workstations per IR(ME)R guidance; collate results.
• Analyse data to support clinical and business objectives using a range of software products.
• Undertake training to stay up-to-date with tools and clinical systems.

Skills

IT support

Hardware support

Software support

CRIS administration

PACS administration

Reporting

Communication skills

MS Office

Email systems

Tools

CRIS

PACS

MS Office

Email systems

Job description

The Radiology IT Department are seeking a permanent Senior System Support Officer, to work as part of a team providing support for all aspects of IT within Radiology, across all LTHT sites. You will participate in the Radiology IT helpdesk function and offer both hardware and software support to Radiology users. You will be responsible for system administration on CRIS (Computerised Radiology Information System) and assist in the system administration of the Trust's PACS (Picture Archiving & Communication System). Part of the role will include the production and presentation of information reports, using data entered into a variety of systems. The post holder will possess excellent communication skills (verbal and written), a high level of organisation with a meticulous approach to detail, as well as the ability to prioritise one’s own workload, working both independently and as a team. You will have comprehensive experience of using and supporting users with email and MS Office applications and be able to rapidly adapt to new systems and procedures.

Main duties of the job

Provide effective first and second-line IT support to Radiology users, working closely with other IT teams, Technical Services and external suppliers to resolve issues efficiently. Log, diagnose and manage technical faults, monitoring their progress and liaising with relevant teams to ensure timely resolution. Install, configure and maintain IT equipment, arranging repairs or replacement equipment where required to minimise disruption to service delivery. Maintain accurate records of hardware faults and equipment issues, ensuring suitable backup and replacement equipment is available to support business continuity. Maintain accurate user and system reference records, implementing changes to passwords, access permissions and user profiles in response tostaff movements, changes in responsibilities and other organisational requirements. Assist with the planning, coordination and delivery of acceptance testing for changes and updates to the CRIS database, helping to ensure new functionality is fit for purpose before implementation. Oversee regular QA on all Radiology PACS Workstations as per IR(ME)R regulations within an agreed time frame, collate results and highlight any abnormal findings. Assist the team in the provision of complex, timely and accurate information to support the clinical and business objectives of the Radiology department, some of which will involve analysis, investigation, research, interpretation, planning, writing and implementation, using a range of software products.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Contact

Name: Dave Brearley; Position: Radiology System Support Manager; Email: [e-mail]; Phone number: 0113 20 66092; Shortlisting Date: 05/09/2026; Interview Date: 19/10/2026

Job Summary

The Radiology IT Department are seeking a permanent Senior System Support Officer, to work as part of a team providing support for all aspects of IT within Radiology, across all LTHT sites. You will participate in the Radiology IT helpdesk function and offer both hardware and software support to Radiology users. You will be responsible for system administration on CRIS (Computerised Radiology Information System) and assist in the system administration of the Trust's PACS (Picture Archiving & Communication System). Part of the role will include the production and presentation of information reports, using data entered into a variety of systems. The post holder will possess excellent communication skills (verbal and written), a high level of organisation with a meticulous approach to detail, as well as the ability to prioritise one’s own workload, working both independently and as a team. You will have comprehensive experience of using and supporting users with email and MS Office applications and be able to rapidly adapt to new systems and procedures.

Why you should join our Team

Radiology at LTHT is a busy, innovative and inclusive service, where our people are at the heart of everything we do. We are proud of our Leeds Way Values and are committed to creating a supportive working environment where everyone is treated with respect, valued for their contribution and encouraged to develop.

We are continually looking for ways to improve our services and deliver the highest possible standards of care for our patients. To achieve this, we need dedicated and motivated people who share our commitment to teamwork, innovation and continuous improvement.

Radiology IT plays an essential role in supporting the delivery of our clinical services.

Our team provides IT support across Radiology at all Leeds Teaching Hospitals sites, maintaining the hardware, software and systems that are fundamental to the day-to-day operation of the service. Working closely with clinical and operational colleagues, we help ensure that our technology is reliable, effective and able to meet the changing needs of the service.

With technology continuing to develop rapidly, Radiology IT is an exciting and evolving area to work in. This is an excellent opportunity to join a supportive team, contribute to service improvement and play an important role in enabling the delivery of high-quality patient care across LTHT.

If you choose to use Al tools to complete your application, please take the time to edit and personalise your application and ensure that the language used reflects your behaviours, ideas and values. We want to understand what you can bring to LTHT and your reasons for applying, not a version of these created by AI. AI is a tool, it is not a replacement for your thoughts, experience and ideas.

What you will bring to the role

• Provide effective first and second-line IT support to Radiology users, working closely with other IT teams, Technical Services and external suppliers to resolve issues efficiently.
• Log, diagnose and manage technical faults, monitoring their progress and liaising with relevant teams to ensure timely resolution.
• Install, configure and maintain IT equipment, arranging repairs or replacement equipment where required to minimise disruption to service delivery.
• Maintain accurate records of hardware faults and equipment issues, ensuring suitable backup and replacement equipment is available to support business continuity.
• Maintain accurate user and system reference records, implementing changes to passwords, access permissions and user profiles in response tostaff movements, changes in responsibilities and other organisational requirements.
• Assist with the planning, coordination and delivery of acceptance testing for changes and updates to the CRIS database, helping to ensure new functionality is fit for purpose before implementation.
• Oversee regular QA on all Radiology PACS Workstations as per IR(ME)R regulations within an agreed time frame, collate results and highlight any abnormal findings.
• Assist the team in the provision of complex, timely and accurate information to support the clinical and business objectives of the Radiology department, some of which will involve analysis, investigation, research, interpretation, planning, writing and implementation, using a range of software products.
• Undertake training as required in order to keep up-to-date with a variety of tools and clinical systems.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

• Please see the attached job description for further information about this vacancy.

Experience

• Please see the attached job description for further information about this vacancy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.