Ilkeston - Branch Operations Manager

Minorfern Ltd; Ilkeston; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Operations Manager to support their Ilkeston branch. This role is perfect for individuals with a passion for leadership and a knack for people management. You will oversee the driving and warehouse teams, ensuring performance analysis and adherence to company policies. With a commitment to customer satisfaction and a focus on continuous improvement, this opportunity offers a chance to grow within a respected family business. Join a company that values trust, pride, and reliability, and make a difference in the lives of customers every day.

Benefits

Pension scheme with 3% contributions

Staff discount

Health Cash Plan

Access to a benefits portal

Discounted gym memberships

24-hour Employee Advice Line

Access to a 24/7 phone line for doctors' advice

Long service holidays

Company branded uniform

Qualifications

• Experience leading and developing operational teams in a fast-paced environment.
• Ability to analyze data and implement solutions to satisfy business needs.

Responsibilities

• Lead and develop warehouse operatives and drivers to ensure efficient operations.
• Manage warehouse operations and ensure timely delivery of customer orders.
• Problem-solve operational issues to mitigate service disruptions.

Skills

People Management

Data Analysis

Communication Skills

Organizational Skills

Problem Solving

Customer Service

Education

Leadership and Management Qualification (CMI/ILM or similar)

Level 3 in Warehousing Management

Tools

Warehouse Management System

Microsoft Office 365

Job description

SDL Minorfern is looking for an experienced and eager Branch Operations Manager to support our Branch Manager in the Operations Departments of our Ilkeston branch.

We are a respected and growing family business; known in our region as being a reputable and leading motor factor company – and we want you to join us!

If you have a knack for people management, thrive at multi-tasking and passion for leadership and organisation, then this may be the opportunity for you. You will be accountable for the driving and warehouse teams, analysing performance and driving growth while ensuring all company values and policies are adhered to.

Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday. Between the hours of 7.30 and 6.00pm which includes an additional 5 hours on every alternate Saturday in accordance with the rota. You are entitled to a meal break of 30 minutes.

If you’re successful, we offer competitive benefits, such as:

• Pension scheme and 3% contributions after 3 months service
• Staff discount in our shops
• Access to a Health Cash Plan after a successful probation period where you can claim back money on things like dentists’ appointments or opticians’ checks
• Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
• Discounted gym memberships
• 24-hour Employee Advice and Info Line
• Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
• Long service holidays
• Company branded uniform

We will also ensure you have ample opportunity to grow and develop both personally and professionally, but the greatest reward will be knowing you’re a part of a business which makes their customers happy every day.

Why should you come and work for SDLMinorfern?

We have become a leading motor factor since our founding in 1978. We now have 12 branches across the North Midlands and South Yorkshire making over 1,000,000 deliveries a year!

We have over 175,000ft of warehousing across our branches and are one of the leading suppliers of aftermarket car parts in the UK with our sales turnover hitting over £30 Million per annum.

So, what are you waiting for? Come and join us and become part of a flourishing family business built on Trust, Pride, Reliability, Respect, Passion and always putting our customers first.

What will the role be? Responsible for a branch’s warehouse operations and the delivery of customer orders.

Key Accountabilities:

1. Lead, coach and develop the Warehouse Operatives, Drivers, Logistic Supports and Logistic Co-ordinators.
2. Manage resource requirements for the branch.
3. Manage all warehouse operations using the warehouse management system ensuring that received stock is put away and efficiently stored to meet customer need.
4. Ensure the delivery of customer orders evaluating adherence to SLAs.
5. Problem-solve operational issues to mitigate risk to service disruption.
6. Process Returns/Warranties in accordance with company procedure.
7. Undertake warehouse operations or logistics tasks if required.
8. Daily checks of delivery vehicles and preventative maintenance.
9. Monitor and replenish fuel levels for the branch.
10. Undertake employee performance reviews, check-ins and handle grievance proceedings.

Additional Responsibilities:

1. To be the operations representative for the branch.
2. Escalate issues to the Branch Manager or other stakeholders.
3. Support the Branch Manager to implement best practice to achieve branch KPI’s and company growth.
4. Adherence to company health, safety, environmental and quality standards and maintain procedures in accordance with the company’s management system and other regulatory standards.
5. Promote company values and a culture of continuous improvement.
6. Ad hoc duties as required.

Knowledge, Skills & Experience:

Education / Qualification:

1. Leadership and management qualification (CMI/ILM or similar).
2. Level 3 in Warehousing Management.

Work Experience:

1. Experience of leading, developing and coaching operational teams in a fast-paced environment.
2. Ability to analyse data and implementing appropriate solutions to satisfy business need.
3. Experience of working in a customer service focused environment.
4. Experience representing the company and team on behalf of internal and external customers.
5. Working knowledge of Warehouse Stock Management systems and processes.

Professional Skills:

1. Outstanding communication and interpersonal abilities with the ability to build rapport.
2. Excellent organisational skills including the ability to prioritise.
3. Can work under pressure and adapt to changing environments whilst maintaining a calm manner.
4. Excellent attention to detail.
5. Results driven and focused and a true problem solver.
6. Competent with Microsoft Office 365 or similar.