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IGH Customer Manager

JR United Kingdom

Belfast

Hybrid

GBP 45,000 - 65,000

Full time

4 days ago

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Job summary

A leading consulting firm is seeking an IGH Customer Manager to drive customer transformation projects across sectors such as Infrastructure and Government. The role offers flexible working arrangements and focuses on developing client relationships and team mentorship. Successful candidates will have a strong background in customer outcomes and technology solutions, contributing to impactful change within organizations.

Benefits

Agile working options

Flexible hours

A day off on your birthday

Secondment opportunities

Training and development support

Qualifications

Proven track record in delivering complex customer-focused programs.
Experience in sectors like Infrastructure, Government, or Healthcare.
Understanding of digital and technology in customer interactions.

Responsibilities

Lead customer transformation projects across various sectors.
Coach and develop team members, acting as a performance manager.
Build client relationships and manage teams.

Skills

Customer Outcomes

Consulting Methodologies

Technology Solutions

Customer-Centric Change

Digital and Data Understanding

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career goals. Our ‘Our Deal’ program offers rewards like secondment opportunities, banking services, a day off on your birthday, and open discussions about your career development.

Our flexible working arrangements can help you achieve a balanced lifestyle, including part-time roles, flexible hours, and remote work options. We are happy to discuss your requirements and connect you with colleagues who work flexibly.

What will you be doing?

Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team.
Contributing to practice development and leading internal initiatives to build expertise.
Coaching and developing team members and acting as a performance manager in a matrix environment.
Applying detailed understanding of technology capabilities across Strategy, Insight, and Deployment through hands-on delivery experience.
Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

Proven track record in delivering complex programs focused on customer outcomes.
Experience with consulting methodologies and implementing customer experience technology solutions.
Experience in customer-centric change programs and research, strategy, or technical deployment planning.
Understanding of digital, data, and technology in customer interactions.
Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this or other roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office, remote, flexible hours, and part-time options. Discuss your needs with our team.

More information:

Within Consulting, we have various divisions and specialisms. Click the links below to learn more: