IGH Customer Manager

JR United Kingdom; Aberdeen City; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading consultancy firm seeks an IGH Customer Manager to deliver customer transformation projects across various sectors. The role involves leading teams, enhancing client relationships, and utilizing technological solutions to improve customer experiences. Applicants should demonstrate strong background in consulting and customer-centric methodologies, as well as team management capabilities.

Benefits

Flexible working options

Secondment opportunities

Extra day off on your birthday

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with consulting methodologies.
• Understanding of data, digital, and technology in customer experience.

Responsibilities

• Delivering customer transformation projects across sectors.
• Coaching and developing team members.
• Building client relationships and managing teams.

Skills

Customer experience

Change management

Team management

Technology solutions

Client relationship

Education

Degree in relevant field

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and offer flexible working options. We believe in putting you at the center of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. 'Our Deal' is our way of saying 'thank you' for bringing your best to work, offering benefits like secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

Our flexible arrangements can include part-time roles, annualized hours, early or late starts, shorter workdays, etc. We are happy to discuss your requirements and our flexible working options in detail.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams.
• Contributing to practice development and leading internal initiatives to build expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying knowledge of technology, strategy, insight, and delivery experience to enable customer solutions.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with consulting methodologies and implementing customer experience technology solutions.
• Experience leading customer-centric change programs and assessments.
• Understanding of digital, data, and technology in customer experience management.
• Experience in sectors like Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

More information:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/IT
• Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Disability confidence and support: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/