IFS Application Analyst

Emcor Uk; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in facilities management is seeking an IFS Analyst to enhance its ERP system while supporting configuration changes and providing expert-level application support. The role involves collaborating with stakeholders, leading projects across multiple modules, and ensuring compliance with security standards. Applicants should have proven experience with IFS Applications and excellent problem-solving skills, along with a commitment to service excellence.

Benefits

25 Days holidays + Bank holidays

Holiday Buy Scheme - up to 5 days a year

Industry leading Maternity & Paternity Policies

Refer a Friend scheme – worth £500 per referral

Paid volunteering and charity days

Medicash - Health cash plan

Employee Assistance Programme

Qualifications

• Proven experience working with IFS Applications (preferably IFS Cloud or Apps 10).
• Excellent problem-solving and communication skills.
• Experience with ITSM, Agile Project Management and/or ITIL is advantageous.

Responsibilities

• Provide expert-level support for IFS Applications, including configuration, troubleshooting, and upgrades.
• Collaborate with stakeholders to gather requirements and translate them into functional solutions.
• Lead implementation and enhancement projects across various modules.

Skills

Problem Solving

Communication

Stakeholder Management

Reporting and Analytics

Customer Service

Job description

Working Hours: Monday - Friday, 9:00 - 17:00

Contract Type: Full time, Permanent

Benefits: 25 Days holidays + Bank holidays, Holiday Buy Scheme - up to 5 days a year, Industry leading Maternity & Paternity Policies, Refer a Friend scheme – worth £500 per referral

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

The IFS Analyst main duties will be to support the delivery of the technical and application roadmap for the EMCOR UK ERP system IFS. The role is to primarily enhance the IFS solution by making configuration changes, acting as a business analyst, support engineer and solution provider for all elements of the application

The IFS Analyst main duties will be to support the delivery of the technical and application roadmap for the EMCOR UK ERP system IFS. The role is to primarily enhance the IFS solution by making configuration changes, acting as a business analyst, support engineer and solution provider for all elements of the application

To lead the enhancement activities required, ensuring all client service teams and customers are provided with a consulting led engagement to further their requirements and outcomes

What you'll do:

• Provide expert-level support for IFS Applications, including configuration, troubleshooting, and upgrades.
• Collaborate with stakeholders to gather requirements and translate them into functional solutions within IFS.
• Lead the end-to-end implementation and enhancement projects across finance, supply chain, manufacturing, and other modules.
• Develop technical documentation and deliver user training where necessary.
• Work closely with IT and business teams to ensure system integrity, performance, and compliance
• Carries out security changes, report writing, lobby management and other configuration activities within the IFS toolset
• Works with software owner/vendor and support partners to gain product roadmap awareness, specifications, technical support, and the relationship
• Leads the technical deliverables resulting from the annual SOX compliance audit (Sarbanes Oxley)
• Delivers best practice security standards as part of the IT security standards delivered under ISO 27001
• Carry out support forIFS Applications updates and releases (i.e.conducting an analysis of the release notes and ensuring that developments and testing scenarios are updated accordingly)
• Works with the Change and Release function and the Client Services teams, to safely deliver updates and enhancements – and will act as a sponsor for any changes into the live environment where it impacts a customer
• Engage in project activities, acting as a representative of Information Solutions and facilitate service transition from project to operations.
• Act as liaison between business stakeholders, vendors, management, end users, and the development team.
• Provides 2nd and 3rd line support for allocated platforms
• Provides project resource to support contract mobilisation activities
• Training and awareness of products, services and processes through the engagement of super users by appointment

Person Specification

Who you’ll be:

• Proven experience working with IFS Applications (preferably IFS Cloud or Apps 10).
• Strong understanding of ERP processes across core business functions.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with ITSM, Agile Project Management and/or ITIL. Certifications are also an advantage.
• Excellent communication skills, both written and oral.
• Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking.
• Demonstrated, quality focused, track record of successful projects.
• Ability to research and quickly assimilate relevant new technologies, concepts, architectures, and features is essential.
• Strong knowledge of reporting and analytics
• A patient and “customer first” manner essential for this role, and being prepared to go the extra mile in order to complete the task on time, and to high standard
• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal andFinancialqueries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.