IFD Support Officer — Multi-Agency Social Care Liaison

West Sussex County Council; Horsham; On-site; GBP 31,000 - 33,000; Full time

Job summary

West Sussex County Council is seeking an Integrated Front Door (IFD) Support Officer in Horsham to join a multi-disciplinary team including police, health, education and social workers. You will gather information to assess the level of need for children or young people and recommend appropriate outcomes, while ensuring safeguarding and statutory requirements are met.

The role involves liaison with diverse stakeholders, triage across channels, and accurate record-keeping.

Qualifications

• GCSE English and Maths (Grades 9-4 or A-C) or equivalent.
• Experience of providing advice and guidance to individuals.
• Ability to work under pressure and within strict timescales.
• Experience applying relevant legislation, policies, and procedures.
• Awareness of policies relevant to providing support to children and families in social care.
• Sound IT knowledge with experience maintaining databases and producing records.

Responsibilities

• Communicating effectively with people accessing the service, including children, families and professionals both internally and externally.
• Completing initial assessments to review the needs of the individuals and families you are working with.
• Triaging incoming requests for support across several mediums, including an email inbox.
• Maintenance of accurate records and reports to ensure highly accurate record keeping and data.
• Being a representative for the service by delivering services to those who access or need the service, with integrity and respect.

Skills

Communication skills

Multi-agency collaboration

Assessment & triage

Organisational skills

Resilience under pressure

Education

GCSE English & Maths

Tools

Databases

Job description

West Sussex County Council is seeking an Integrated Front Door (IFD) Support Officer in Horsham to join a multi-disciplinary team including police, health, education and social workers. You will gather information to assess the level of need for children or young people and recommend appropriate outcomes, while ensuring safeguarding and statutory requirements are met.

The role involves liaison with diverse stakeholders, triage across channels, and accurate record-keeping.