Family Support Specialist – Early Help & Multi-Agency

West Sussex County Council; Haywards Heath; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Employer Pension 15%

35 days annual leave

Job summary

West Sussex County Council is recruiting a Family Support Key Worker for the Mid Sussex area (Haywards Heath, Burgess Hill, East Grinstead and surroundings). You will deliver intensive support within the Early Help framework, coordinating with multiple agencies to achieve agreed outcomes for families with complex needs.

The role requires good knowledge of relevant legislation, ability to travel across the county, and a commitment to safeguarding.

Qualifications

• Relevant qualification, degree level preferably, in a relevant subject, or demonstrable experience in a paid or unpaid capacity of providing support to people in stressful and difficult situations.
• Demonstrable experience of working with families in crisis in order to provide support, especially those with complex and chronic difficulties.
• Experience of interpreting families’ needs and assisting families to access appropriate support services.
• Experience of working in a team environment and multi-agency working.
• Experience of working within a frame of confidentiality.
• Experience of applying relevant legislation, policies and procedures to individual pieces of work.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

Responsibilities

• Deliver intensive support to families in need as part of the Early Help offer, using a single-family plan with agreed outcomes.
• Engage with hard-to-reach families and work flexibly with multi-agency stakeholders, potentially outside office hours.
• Work within the local hub system to meet children’s and families’ needs and improve outcomes.
• Travel around the county occasionally and use a driving licence and car for accessibility.

Skills

Listen to trauma-affected families

Interpersonal skills

Crisis management

Empower families

Rapport building

Record information in Excel/databases

Education

Degree or relevant qualification

Tools

Excel

Web databases

Screening tools

Job description

West Sussex County Council is recruiting a Family Support Key Worker for the Mid Sussex area (Haywards Heath, Burgess Hill, East Grinstead and surroundings). You will deliver intensive support within the Early Help framework, coordinating with multiple agencies to achieve agreed outcomes for families with complex needs.

The role requires good knowledge of relevant legislation, ability to travel across the county, and a commitment to safeguarding.