Identity Business Analyst ITV Careers

Deaf Unity; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

ITV is seeking a Business Analyst for Identity & Access Management. You will facilitate requirements gathering with technical and business groups, document use cases, and support Agile delivery to maintain identity roadmaps and access management processes.

You will collaborate with Identity Service Manager and Delivery Manager, produce data reports in BigQuery/Splunk, and build dashboards in Data Studio to monitor identity metadata, while ensuring consistent stakeholder communication and

Qualifications

• Experience of working within an agile project team.
• Experience of working closely with technical experts and business stakeholders.
• Experience in an identity related role.
• Entra and Okta products strongly desired but not required.
• Media industry experience preferred but not essential.
• Strong documentation skills in business requirements, process mapping, data models.
• Experience with agile product teams (Sprint, Kanban) using Trello, Jira, Google Workspace and Slack.
• Adept at presenting complex information clearly for decision making.
• End-user focused with feedback and measurement guiding solution development.
• Knowledge of analyst frameworks, business processes and requirements methodologies.
• Strong spreadsheet skills.
• Familiarity with big data models like BigQuery or Splunk.
• Familiarity with data visualization tools like Data Studio (Looker Studio).
• Excellent written and verbal communication skills.
• Able to build strong relationships with stakeholders.
• Proactive, self-motivated, creative problem solving.
• Ability to work across multiple streams and adapt to changing priorities.

Responsibilities

• Organise and facilitate requirements gathering sessions with technical teams and business stakeholders.
• Define functional and non-functional requirements and produce fit/gap analyses.
• Identify solution options and recommendations using structured analysis.
• Document requirements and use cases with attention to detail.
• Support Agile delivery and maintain identity roadmaps and demand management.
• Document identity products and services and manage access review processes.
• Assist with acceptance testing, training and operational readiness.
• Coordinate go-live planning and business adoption with Change Managers.
• Produce ad-hoc reports from BigQuery and Splunk and dashboards in Data Studio.

Skills

Agile delivery

Stakeholder communication

Requirements gathering

Documentation

Identity & access management

Data analysis

Data visualization

BigQuery familiarity

Identity tools (Okta Entra ID)

Go-to-market collaboration

Tools

Jira

Trello

Google Workspace

Slack

Data Studio / Looker Studio

BigQuery

Splunk

Okta

Entra ID

Job description

Workplace: White City, London or Media City, Manchester – 2 days a week in the office.

The role

The purpose of the role is (please describe in one or two paragraphs):

The Identity team is responsible for the tools and services that enable users to gain access to the systems they need to perform their day to day activities. These tools include:

• Active Directory
• Okta
• Cyberark PAM
• Entra ID

These tools are our frontline protection capabilities and are critical to the secure running of our business within the UK and internationally.

The team is accountable for all identity services including both project roadmap delivery and support, thereby operating in a DevOps capacity.

As an integral member of the Identity team, the Business Analyst is a key facilitator in the definition and delivery of ITV’s Identity & Access Management and the integration of Applications & Services across ITV’s Divisional Units.

The role will work closely with both the Identity Service Manager and Delivery Manager as well as the technical and project teams to ensure there is common understanding and joined up thinking within the team.

The role

• Organise and facilitate requirements gathering sessions with technical teams and business stakeholders. Define functional, non functional requirements and produce requirements fit and gap analysis.
• Defining appropriate solution options and recommendations following a structured and analytical approach through identifying the problem to be solved with interviews, data analysis, processes analysis, and user needs analysis.
• Work with the Identity Service Manager, Delivery Manager and Technical leads to continuously review the Identity Roadmap and internal demand management, ensuring user requirements & use cases are thoroughly and accurately documented and delivered via Agile methodologies (Kanban).
• Maintain internal documentation relating to the implementation and operational management of Identity Products and Services. Define, facilitate, and drive periodic access review, certification, attestation processes.
• Perform or assist with acceptance testing, training, operational readiness activities, and support to ensure a complete application service is successfully delivered to the business.
• Working with Business Change Managers through implementation planning, training and communication, go-live transition and business adoption.
• Perform necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been met
• Communicate using a variety of methods such as documents, diagrams, prototypes, story mapping, user stories and use cases.
• Perform necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been met
• Communicate using a variety of methods such as documents, diagrams, prototypes, story mapping, user stories and use cases.
• Produce ad-hoc reports from data held in BigQuery and Splunk.
• Produce dashboards in Data Studio (previously Looker Studio) to help monitor identity metadata

Skills you’ll need (minimum criteria)

• Experience of working within an agile project team
• Experience of working closely with both technical experts and business stakeholders, and of being the conduit between these disciplines
• Experience of working in an identity related role particularly
• Entra and Okta products strongly desired but not required
• Media industry experience preferred but not essential
• Strong documentation skills eg. business requirements, process mapping, data models
• Experience of working with an agile product team (Sprint, Kanban) utilising tools such as Trello, Jira, Google workspace and Slack.
• Adept at presenting complex information simply, and in appropriate formats, to facilitate decision making
• End user experience focused. Understands the importance of colleague feedback and measurement to inform solution development.
• Knowledge of analyst frameworks, business processes and business requirements methodologies
• Strong spreadsheet skills
• Familiarity with big data models e.g.Big Query or Splunk
• Familiarity with data visualisation tools e.g. Data Studio (prev. Looker Studio)

Other things we’re looking for (key criteria)

• Excellent written and verbal communication skills
• Able to build strong working relationships with team members and senior stakeholders
• Demonstrates proactivity and a self-motivated approach
• Applies creative thinking to solution definition
• Able to work across multiple work streams concurrently and adapt to changing business priorities.