Identity & Access Manager/Lead

Automobile Association; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual Bonus

Cash-Car Allowance

Private Medical Insurance

Job summary

The AA is seeking an Identity & Access Manager/Lead in London with a strategic focus on transforming identity security across a complex technology landscape. You will partner with senior technology and business leaders, shaping governance, standards and technical direction for secure, scalable identity services.

You will lead a growing IAM team, drive modernization including Zero Trust, cloud identity, and privileged access, and align security outcomes with business priorities.

Qualifications

• Extensive experience in cyber security and IAM within a complex enterprise.
• Proven track record leading IAM transformation and governance improvements.
• Hands-on technical background translating to strategic decisions; experience migrating AD to Entra.
• Strong executive stakeholder management with security and business alignment.
• Knowledge of modern IAM tech including Entra ID, AD, governance, privileged access, Zero Trust and cloud identity.
• Understanding of non-human identities and their governance in modern security architectures.
• Experience mentoring or leading technical professionals and potential for people leadership.

Responsibilities

• Lead ongoing transformation and maturity of The AA's Identity & Access Management, define strategy and standards.
• Shape and deliver the IAM roadmap aligned to business priorities and regulatory expectations.
• Act as senior authority for identity security influencing executives, tech leaders and delivery teams.
• Lead development of modern identity capabilities across privileged access, governance, Zero Trust and cloud authenticators.
• Establish governance, assurance, and reporting to demonstrate control effectiveness and drive improvements.
• Develop and coach IAM staff, fostering a culture of innovation and technical excellence.

Skills

IAM expertise

Executive stakeholder mgmt

Zero Trust

Cloud identity

Entra ID

Active Directory

Identity governance

Mentoring/leadership

Tools

Entra ID

Active Directory

Job description

Location: London (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Identity & Access Manager/Lead means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

Lead the transformation of identity security at one of the UK’s most trusted brands

Identity is central to secure digital transformation, and at The AA we are investing in the future of our Identity and Access Management capability. We are looking for an Identity & Access Manager / Lead to help shape that journey.

This is a strategic opportunity to lead the evolution of our enterprise IAM capability, driving governance, technical direction and measurable security outcomes across a complex technology landscape. Working closely with senior technology, business leaders and the IAM operations team, you will help ensure our identity services remain secure, scalable and aligned to the needs of a modern organisation.

Whether you are already leading an IAM function or are an experienced senior specialist ready to step into your first people leadership role, this is a chance to make a genuine impact on a growing cyber security team. You will help shape enterprise technology decisions and influence how identity security evolves across one of the UK’s most recognised brands.

What will I be doing?

• Lead the ongoing transformation and maturity of The AA's Identity & Access Management capability, defining strategy, governance, standards and technical direction.
• Shape and deliver the IAM roadmap, ensuring identity services support business priorities, regulatory expectations and evolving cyber security risks.
• Act as the senior authority for identity security, influencing executive stakeholders, technology leaders, architects, suppliers and delivery teams to drive secure outcomes.
• Lead the development of modern identity capabilities across areas including privileged access, identity governance, Zero Trust, non-human identities and cloud-based authentication.
• Establish effective governance, assurance and reporting that demonstrates control effectiveness while driving continual improvement across the IAM estate.
• Lead and develop a growing IAM capability, coaching technical specialists and creating an environment where expertise and innovation can thrive.

What do I need?

• Strong experience within cyber security, with significant expertise in Identity & Access Management gained within a complex enterprise environment.
• A proven track record of leading or driving IAM transformation, delivering improvements to capability, governance or operating models rather than simply supporting an already mature environment.
• Strong hands‑on technical experience that can be translated into strategy, particularly with legacy application migration from AD to Entra
• Excellent executive stakeholder management skills, with the ability to influence senior business and technology leaders, balancing security requirements with commercial and operational priorities.
• Strong knowledge of modern IAM technologies and principles, including Microsoft Entra ID, Active Directory, identity governance, privileged access, Zero Trust and cloud identity services.
• Good understanding of non-human identity, including service accounts, workload identities, machine identities or related governance, with an appreciation of its growing importance within modern security architectures.
• Experience leading, mentoring or coaching technical professionals, or the ambition and capability to step into your first formal people leadership role.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.