Identity & Access Management Administrator

Adecco; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Adecco is seeking an Identity & Access Management (IAM) Administrator for a 12-month assignment in London with hybrid working. The role focuses on high-volume access requests, user lifecycle administration and governance across the EMEA region within a regulated environment.

You will join a collaborative IAM function and help with onboarding, access provisioning, approvals, periodic access reviews, and audits while adhering to security standards and procedures.

Qualifications

• Proven IAM/ User Administration experience.
• Hands-on ServiceNow for ticketing, workflow processing and request fulfilment.
• Experience with onboarding, offboarding and lifecycle management.
• Experience with approval workflows and access request processes.
• Strong organisational skills for high-volume requests.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office applications.

Responsibilities

• Process Joiner, Mover and Leaver (JML) requests for consultants, contractors and third-party users.
• Manage consultant onboarding, extensions and termination activities.
• Administer user access requests across multiple business applications and systems.
• Monitor and manage IAM approval queues, ensuring requests are processed within agreed service levels.
• Perform manual access provisioning and deprovisioning activities in accordance with documented procedures.
• Follow up on outstanding approvals and incomplete requests.
• Escalate policy exceptions, operational issues and processing delays to senior IAM team members.
• Support periodic access reviews and access governance activities.
• Assist with audit requests, evidence gathering and documentation requirements.
• Maintain accurate records of access requests, approvals and fulfilment activities.
• Support continuous improvement initiatives and contribute to process documentation updates.
• Ensure all activities are performed in accordance with security, regulatory and operational standards.

Skills

IAM experience

JML processes

Communication

Attention to detail

Office suite

Tools

ServiceNow

Job description

Job Title: Identity & Access Management Administrator

Duration: 12 months

Location: London/Hybrid

Salary: Competitive

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our banking client is seeking an experienced Identity & Access Management (IAM) Administrator to support the delivery of critical Identity and Access Management services across the EMEA region.

This is an excellent opportunity for a candidate with proven IAM experience who is comfortable managing high-volume access requests, user lifecycle administration and access governance activities within a regulated environment. The successful candidate will play a key role in ensuring access management processes are delivered accurately, efficiently and in line with security, compliance and operational requirements.

Working within a collaborative IAM function, you will support onboarding, access provisioning, approval management and governance activities for employees, contractors and third parties across the organisation.

Key Responsibilities

• Process Joiner, Mover and Leaver (JML) requests for consultants, contractors and third-party users
• Manage consultant onboarding, extensions and termination activities
• Administer user access requests across multiple business applications and systems
• Monitor and manage IAM approval queues, ensuring requests are processed within agreed service levels
• Perform manual access provisioning and deprovisioning activities in accordance with documented procedures
• Follow up on outstanding approvals and incomplete requests
• Escalate policy exceptions, operational issues and processing delays to senior IAM team members
• Support periodic access reviews and access governance activities
• Assist with audit requests, evidence gathering and documentation requirements
• Maintain accurate records of access requests, approvals and fulfilment activities
• Support continuous improvement initiatives and contribute to process documentation updates
• Ensure all activities are performed in accordance with security, regulatory and operational standards

Essential Skills & Experience

• Proven experience working within an Identity & Access Management (IAM), User Administration or Access Management function
• Strong experience managing Joiner, Mover and Leaver (JML) processes
• Hands-on experience using ServiceNow for ticket management, workflow processing and request fulfilment
• Experience processing user access requests, onboarding, offboarding and lifecycle management activities
• Experience working with approval workflows and access request processes
• Strong organisational and workload management skills with the ability to manage a high volume of requests
• Excellent attention to detail and accuracy
• Ability to follow documented procedures and controls
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Outlook, Excel and Word

Desirable Skills & Experience

• Experience within banking, financial services or another highly regulated environment
• Knowledge of Identity Governance and Access Management (IGA) principles
• Experience supporting audit, compliance or regulatory reviews
• Understanding of access certification and access review processes
• Familiarity with information security and access control frameworks

What's on Offer

• Opportunity to join a leading global banking organisation
• Exposure to enterprise-scale Identity & Access Management operations
• Collaborative and supportive working environment
• Hybrid working model based in London
• Opportunity to contribute to a critical security and compliance function
• Long-term contract opportunity within a growing team

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.