ICT Technician

Adecco; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled ICT Technician to join their Service Support Team. This role offers the chance to provide essential 1st and 2nd line support for IT systems, ensuring users have the necessary equipment and services. With a focus on customer satisfaction, you'll troubleshoot issues, manage requests, and contribute to service improvement initiatives. Enjoy a full-time schedule, a competitive hourly rate, and the opportunity to make a positive impact on digital services. If you have a passion for technology and customer support, this role is perfect for you.

Qualifications

• Self-motivated individual with excellent technical skills.
• Passion for customer support and service improvement.

Responsibilities

• Provide first and second line digital and IT support.
• Monitor and resolve incident trends.
• Assist with planning and delivering IT training.

Skills

1st and 2nd line support

Technical troubleshooting

Customer service

Windows deployments

Incident management

Education

Relevant IT qualification

Tools

Service desk software

Job description

Job Description

We are currently recruiting for an ICT Technician role on a temporary basis for our client City of Wolverhampton Council. They are seeking a skilled individual to join their Service Support Team, providing 1st and 2nd line support for their equipment, software, and services. This is an excellent opportunity to contribute to the smooth operation of their digital and IT systems.

Responsibilities include:

• Providing first and second line digital and IT support, ensuring the needs of the organisation's users are met.
• Ensuring that equipment and services are fit for purpose.
• Monitoring, reporting, and resolving incident trends.
• Assisting with the implementation of digital and IT projects.
• Engaging with customers to specify requirements and improve processes.

Further responsibilities include:

• Being a point of contact and providing advice and support on all digital and IT systems.
• Ensuring customers have the required equipment, software, and services that are functioning correctly.
• Assisting with the creation and maintenance of windows deployments and application packages.
• Keeping internal digital and IT systems up to date, such as ICT assets and licences.
• Troubleshooting and resolving customer issues and queries.
• Analysing digital and IT support statistics and escalating problems.
• Resolving requests and incidents in a timely manner in accordance with service level agreements.
• Assisting with planning and delivering IT training and demonstrations.
• Monitoring the progress of requests and problems, providing feedback to customers.
• Supporting the digital and IT service desk by providing 1st line support.
• Managing customer expectations and promoting best practises.
• Driving works vehicles to support external customers.
• Acting in accordance with the organisation's policies and procedures.
• Participating in staff development, appraisal, and training, including continuous professional development.
• Complying with agreed policies and regulations, including health and safety, equal opportunities, data protection, and financial management.
• Undertaking any other tasks and responsibilities as directed.

If you are a self-motivated individual with excellent technical skills and a passion for customer support, then this ICT Technician role is for you. The organisation offers a pay rate of £12.59 per hour, a full-time working pattern from Monday to Friday, and the opportunity to contribute to their service improvement efforts.

Join their team and make a positive impact on their digital and IT services. Apply now and become a valued member of our client's team!