ICT Technical Analyst

MALDON DISTRICT COUNCIL; Maldon; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

The Local Government Pension Scheme

Generous holiday entitlement

Flexible and agile working

Employee assistance programme

Cycle to work scheme

Salary sacrifice car lease scheme

Discounted local gym membership

Free parking

Job summary

Maldon District Council is seeking an ICT Technical Analyst to support the delivery of ICT and digital projects, working in partnership with Essex Shared Services. The role offers hybrid working with an expectation to attend the office 2 days per week.

You will coordinate tasks across applications and infrastructure, ensure governance and security compliance, and support testing, rollout and transition of ICT solutions into operational support.

Qualifications

• Educated to A level standard or equivalent or demonstrable IT/project support experience.
• Experience in supporting IT projects, systems implementation or infrastructure in a customer-focused environment.
• Qualification in IT, digital technologies or project support, or willingness to work towards one.
• Commitment to continuous professional development in IT systems or project delivery methodologies.
• Knowledge of IT project delivery principles and ICT governance, standards and data protection.

Responsibilities

• Coordinate tasks, resources and activities across ICT project workstreams.
• Support planning, scheduling and progress tracking; manage risks and actions.
• Provide specialist input for new systems, upgrades and infrastructure changes.
• Liaise with internal services, ICT colleagues and external suppliers.
• Support testing, rollout and handover of ICT solutions into BAU.
• Maintain accurate project records and progress updates.
• Identify opportunities to improve project delivery processes and tools.
• Ensure projects align with technical standards and council policies.

Skills

Communication

Organisational skills

Analytical thinking

Prioritisation

Collaboration

Microsoft Office 365

Project management tools

Education

A level or equivalent

NVQ Level 3 or equivalent

IT/digital/project support qualification

Tools

Office 365

Project management tools

Job description

Maldon District Council is working in partnership with Essex Shared Services to support the role of ICT Technical Analyst, a full-time position offering hybrid working with an expectation of attending the office 2 days per week.,

• To provide specialist technical support for the delivery of ICT and digital projects and Business as usual working with colleagues, suppliers and stakeholders to support successful outcomes.
• Ensure compliance with council policies, standards, governance arrangements and relevant legislation in the delivery of ICT projects.
• To enable the effective delivery of ICT systems, infrastructure and application changes that support service delivery and organisational priorities.
• Support the planning, coordination and delivery of ICT projects and workstreams, ensuring activities are tracked and progressed appropriately.
• Ensure that project-related enquiries, issues and actions are recorded, managed and resolved in line with agreed processes and timescales.
• Effectively manage allocated ICT project tasks and small-scale projects, escalating risks and issues as appropriate.
• Support the implementation of new systems, upgrades and infrastructure changes, working across applications and technical environments.
• Be a role model for the service, demonstrating authenticity, integrity, resilience and compassion and focusing on communication, personal development and wellbeing.

Accountabilities - Service Delivery

• Support the delivery of ICT and digital projects by coordinating tasks, resources and activities across applications and infrastructure workstreams.
• Contribute to project planning, scheduling and progress tracking, ensuring actions, risks and issues are identified and managed appropriately.
• Provide specialist input to ICT projects, supporting the implementation of new systems, system upgrades and infrastructure changes.
• Liaise with internal services, ICT colleagues and external suppliers to support effective project delivery and communication.
• Support testing, rollout and transition of ICT solutions into business-as-usual support, including documentation and handover.
• Maintain accurate project documentation, records and updates in line with agreed project and governance processes.
• Identify opportunities to improve project delivery processes, tools or ways of working and contribute to continuous improvement.
• Work collaboratively within the ICT service to ensure projects align with technical standards, security requirements and council policies.

Qualifications and Experience

• Educated to A level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT, digital or project support role
• Relevant experience in supporting IT projects, systems implementation, applications or infrastructure within a customer-focused environment
• Relevant vocational qualification or certification in IT, digital technologies or project support, or a willingness to work towards one
• Evidence of continuous professional development or a commitment to ongoing learning in IT systems, digital services or project delivery methodologies
• Good working knowledge of IT project delivery principles and ICT support from end to end.
• Understanding of ICT applications, systems and infrastructure within a local authority or similar complex organisation.
• Working knowledge of ICT governance, standards, policies and procedures, including information security and data protection.
• Knowledge of basic project management approaches, tools and documentation
• Understanding of testing, implementation and transition of ICT solutions into operational support.
• Knowledge of good customer service practice and supporting stakeholders with differing levels of technical knowledge.
• Awareness of continuous improvement and the importance of learning from project delivery experience.
• Experience of supporting ICT and digital projects within a complex organisation.
• Experience of working on system implementations, upgrades or infrastructure-related activities.
• Experience of coordinating tasks, actions or workstreams and supporting delivery against agreed plans and timescales.
• Experience of working with internal stakeholders, ICT colleagues and external suppliers to support project delivery.
• Experience of supporting testing, deployment or transition of ICT solutions into live environments.
• Experience of maintaining accurate project records, documentation and progress updates.
• Experience of working to deadlines and managing competing priorities within a project or support environment.
• Ability to organise and coordinate project tasks, actions and information across multiple workstreams.
• Ability to communicate clearly and professionally with technical and non-technical stakeholders.
• Strong organisational skills to manage documentation, plans and records accurately
• Ability to analyse issues, identify appropriate actions and escalatte risks or problems when required.
• Ability to work collaboratively within an IT team and with service areas to support project delivery.
• Confident using technology and Microsoft applications (e.g. Office 365, Word, Excel, PowerPoint) and project or service management tools.
• Ability to manage own workload effectively, balancing multiple tasks and deadlines.
• Ability to remain professional, flexible and solution-focused in a changing project environment.

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.

Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028. It is also a useful tool that helps with decision-making and allocating resources.

Benefits

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

We welcome applications from people of all backgrounds, culture and experience.

Applicants will be considered regardless of race, sex, disability or marital status.

Maldon District Council is committed to the employment and career development of disabled people.

To demonstrate our commitment, we have been accredited as a Disability Confident Employer. As a Disability Confident Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions.