ICT Systems & Support Administrator

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking an ICT Systems and Support Administrator to join its Digital Services team. This role involves providing vital IT support for internal applications and mobile devices, ensuring that Elected Members and Council staff receive top-notch assistance. The ideal candidate will possess excellent communication skills and a customer-focused approach, contributing to a positive workplace culture. This position offers a chance to enhance your skills in a supportive environment while playing a key role in the efficient operation of council services. If you're passionate about IT support and making a difference, this opportunity is for you.

Qualifications

• Experience in IT support for internal application systems.
• Strong communication skills and customer service orientation.

Responsibilities

• Provide general IT support for internal application systems.
• Assist with mobile device support and answer help desk queries.

Skills

IT Support

Clear Communication

Customer Service

Problem Solving

Education

Relevant IT Qualification

Tools

Ticketing Help Desk

Job description

Job Description

Corporate Services

ICT Systems and Support Administrator - fixed term until 31/03/2026

Waverley Court

Salary: £28,046 - £32,010

Hours: 36 per week

This is an opportunity for an individual to work within the Digital Services support and administration team. Main areas of responsibility include general IT support for internal application systems used within City of Edinburgh Council and mobile device support across the estate and answering queries through a ticketing help desk.

Supporting customers including Elected Members, Business Areas and Council staff in their use of Council IT Services. Clear communication skills, polite and well-mannered are essential qualities for this role.

This post is subject to a basic disclosure check.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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