ICT Support Officer

Scottish Wildlife Trust; City of Edinburgh; On-site; GBP 26,000 - 28,000; Full time

Job summary

The Scottish Wildlife Trust is seeking a proactive ICT Support Officer in Leith, Edinburgh. This role involves providing technical support to ensure the smooth operation of IT systems, managing user accounts, and resolving ICT-related issues. Ideal candidates will possess an HNC/HND in ICT and have experience in customer support, particularly in helpdesk environments. The Trust fosters an inclusive workplace varying backgrounds, offering flexible work options and notable employee benefits.

Benefits

Salary sacrifice schemes including Cycle to Work & Pension schemes

Flexible work approach

One Wellness Hour per week

Enhanced Pension rate upon completion of probation

Sick Pay Allowance

Enhanced Maternity/Paternity Leave

Training and Development

Qualifications

• At least 2 years experience in a customer-facing support role.
• Proactive and able to manage a diverse set of priorities.
• Experience in maintaining desktops, laptops, and networking.

Responsibilities

• Provide day-to-day support for staff using ICT systems.
• Assist in monitoring and maintaining ICT equipment and network.
• Support onboarding process and liaise with ICT contractors.

Skills

Customer service

Troubleshooting

Communication

Education

HNC/HND in an ICT-Related subject

Tools

SharePoint

Microsoft Teams

Office 365

Job description

Salary: £26,000 - £28,000

Location: Leith, Edinburgh

Status: Full time 35 hours per week, permanent

Closing date: 12 noon Monday 23rd June 2025

Interviews: 7th July 2025

About Us

For nearly 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotlands land and seas. The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. It also manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.

The Role

Are you passionate about technology and helping others solve IT challenges? We are seeking a proactive and customer-focused ICT Support Officer to join the Trust. In this role, you will be the first point of contact for technical support, ensuring smooth operation of our IT systems and providing exceptional service to staff and stakeholders.

The Candidate

The successful candidate will have at least an HNC/HND (or equivalent) in an ICT-Related subject and at least two years experience in a customer-facing or staff support role, it would be advantageous if this was within an ICT support or helpdesk environment.

Main Objectives

Provide day-to-day support for staff and volunteers using SharePoint, Microsoft Teams, and Office 365, including troubleshooting common issues and escalating more complex problems to our ICT contractor and line manager as required.

Support the administration and basic configuration of the Trusts digital systems, ensuring user accounts and permissions/access rights are kept up-to-date and in line with current best practice for cyber security and wider digital infrastructure. Assist in monitoring and maintaining the Trusts ICT equipment, network, and server infrastructure, reporting faults and liaising with our ICT contractor for resolution. Support our ICT contractor with the external helpdesk to ensure IT problems are logged, tracked, and resolved promptly, maintaining good communication with users throughout. Including assisting with staff onboarding process

The Successful Candidate Will Ideally Have

Experience of Office 365, Microsoft Teams and SharePoint.

Experience of maintaining desktops, laptops, networking and servers.

Knowledge of network security including cyber essentials.

Ability to manage own schedule, be proactive and balance competing and diverse priorities.

Be and effective communicator.

Please refer to the Job description at the bottom of the page for more information.

How To Apply

Please click on the green apply now button, which will take you to our application pages, from here you can upload a CV and provide a supporting statement.

What We Offer

Salary sacrifice schemes including Cycle to Work & Pension schemes.

We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach.

One Wellness Hour per week

Enhanced Pension rate upon completion of probation

Sick Pay Allowance

Enhanced Maternity/ Paternity Leave

Training and Development

The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.