ICT Support Engineer

Extension Recruitment; Chester-le-Street; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Exposure to technologies

Collaborative environment

Job summary

Our client in Gateshead is seeking an ICT Support Engineer to join a busy IT team. The role focuses on delivering first-class technical support, troubleshooting complex issues and ensuring excellent customer service in a fast-paced environment.

Responsibilities include handling incidents, configuring workstations, troubleshooting hardware/software/network issues and maintaining asset records. Fluent English and service desk experience are essential for success.

Qualifications

• Previous experience as ICT/IT Support Engineer or similar.
• Strong knowledge of Windows operating systems and network infrastructure.
• Excellent troubleshooting and customer service skills.
• Fluent English and experience in a service desk environment.

Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Skills

Windows OS

Network infrastructure

Troubleshooting

Customer service

English fluency

Service desk

Job description

Location: Gateshead
Salary: c.£42,000
Job Type: Full Time, Permanent

Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.

What's on Offer?

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Exposure to a wide range of technologies.
• Supportive and collaborative working environment.

Key Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Requirements

• Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Fluent English language skills.
• Experience working within a service desk or IT support environment.